Virtual Medical Assistant (Remote – Mexico)
Position Overview
We are seeking a highly organized, professional, and detail-oriented Virtual Medical Assistant to join our growing healthcare team. This is a fully remote position for candidates residing in Mexico.
The ideal candidate has previous experience working remotely and understands that a work-from-home position requires the same level of professionalism, accountability, reliability, and productivity as an in-office role. We are looking for someone who takes ownership of their responsibilities, follows through on tasks, communicates effectively, and consistently delivers high-quality work.
This position requires excellent customer service skills, strong communication abilities, attention to detail, and the ability to work independently while also collaborating effectively with a team. Previous experience as a medical assistant, healthcare administrative assistant, virtual assistant, secretary, receptionist, patient coordinator, or customer service representative is strongly preferred.
Responsibilities
- Make outbound calls to patients and answer inbound calls professionally and courteously.
- Schedule, reschedule, and confirm patient appointments.
- Accurately document patient interactions and maintain detailed notes in electronic systems.
- Follow established workflows and procedures while ensuring tasks are completed accurately and on time.
- Communicate effectively with patients, providers, and team members.
- Manage multiple tasks and priorities throughout the day.
- Update patient information and maintain accurate records.
- Assist with administrative and patient-care coordination activities.
- Escalate urgent concerns appropriately to supervisors or providers.
- Maintain patient confidentiality and comply with company policies and procedures.
- Provide exceptional customer service and create a positive patient experience.
- Participate in team meetings and collaborate with coworkers to ensure all assigned tasks are completed efficiently.
Qualifications
- Must reside in Mexico.
- Fluent English required, both spoken and written.
- Previous experience in a remote position is strongly preferred.
- Previous experience in healthcare, medical offices, customer service, administrative support, secretarial work, or virtual assistance preferred.
- Strong attention to detail and excellent organizational skills.
- Exceptional note-taking and documentation abilities.
- Reliable, self-motivated, and able to work independently with minimal supervision.
- Comfortable working with technology, online platforms, and electronic medical records.
- Professional phone etiquette and strong interpersonal skills.
- Ability to handle sensitive information with discretion and professionalism.
- Stable internet connection and dedicated workspace suitable for remote work.
- Comfortable managing workload independently, meeting deadlines, and maintaining productivity while working from home.
Teamwork and Reliability
We are a collaborative team, and our success depends on everyone working together toward common goals. We are looking for someone who is not only capable of working independently but who is also a strong team player, communicates effectively, and is willing to support their coworkers when needed.
The ideal candidate understands that every task, patient interaction, and administrative responsibility contributes to the overall success of the team. We value individuals who take ownership of their work, follow through on commitments, and actively contribute to a positive and supportive work environment.
Consistent attendance, punctuality, and reliability are essential. This is a professional remote position, and we expect the same level of accountability, responsiveness, and dedication that would be expected in a traditional office setting.
We are seeking a long-term team member who is dependable, proactive, detail-oriented, and committed to helping the team achieve its goals while providing an excellent experience for our patients.
Job Type: Full-time
Pay: $26,000.00 - $34,000.00 per month
Experience:
- Costumer Service : 2 years (Preferred)
- Work From Home: 1 year (Preferred)
Language:
Work Location: Remote
