Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.
Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.
RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.
Our opportunity:
The Regional Field Trainer LAC leads and facilitates restaurant operations training topics while analyzing performance data to identify operational gaps, improve team capability, and support key training initiatives across regions. Works closely with cross-functional teams to deliver impactful learning programs and drive business results; including certifications and change management training related to operations process changes.
This is a fully remote job opportunity. The employment contract will be provided through the external employment vendor.
Your roles & responsibilities:
Work with L&D, Operations, and business leaders to understand learning goals
- Facilitate workshops, in-person and virtual
-
Lead learning performance calibrations
-
Use regional data analysis for franchise training completions such as:
-
Course completion rates
-
Assessment scores
-
Time to complete training
-
Certification rates
-
Learner engagement
-
Implement training programs, content, and offline training with franchise organizations
-
Turn business goals into trackable metrics and distribute to key stakeholders and teams
-
Analyze survey responses to identify themes, sentiments, and specific feedback points
Prepare and Interpret Reporting Data
-
Compare learning and operations data from systems like LMS, GXI, and performance platforms.
-
Use data from reporting and LMS to coach franchisee Training performance to ensure it is accurate and consistent.
-
Propose remediation analysis for franchise training market gaps, including strategy calls and action plans.
-
Schedule reports or alerts to highlight key changes or issues.
-
Analyze historical training completion data to identify trends, patterns, and potential bottlenecks.
Operations Performance Communication and Collaboration
-
Use OPI tools to compare insights for easy action plans.
-
Tailor updates and tracking metrics to each type of user (RBI leadership, Regional Ops, FZ Ops & Training teams, etc.)
-
Communicate findings through various channels (e.g., presentations, written reports, executive summaries).
-
Partner with regional operations to embed training needs in operations performance metrics (i.e., REV, Zenput)
-
Write clear operations training guides explaining each tool’s processes, purpose, and how to use it.
-
Share feedback reports with Training Team, subject matter experts (SMEs), and Regional Ops managers
-
Collaborate with these stakeholders to develop and implement content revisions and improvements based on the data.
-
Analyze Franchisee’s LMS Training Plans to track the impact of content updates on subsequent ratings and feedback.
Your skills & experience:
- 3-5 years in Training roles or Quick Service Restaurants roles with exposure to training others.
-
Must have experience working for restaurant brands; Quick Service Restaurants experience is preferred.
-
At least a bachelor’s degree.
-
Strong experience level in Learning Management Systems (LMS) and related learning platforms.
-
Excellent English, Spanish skills; Portuguese language is a plus.
-
Must be great public speaking skills (in-person facilitator, presenting to senior leaders, and owner/partners)
-
Strong Microsoft Skills (MS Excel & PowerPoint are a must).
-
Previous working experience in a regional role is preferred.
-
Must be able to travel up to 50% throughout the year.
-
Team player, able to work in fast-paced environments, and interact with a diverse team
Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.
Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.
