At nuDesk, we don’t do corporate clichés. We build smart teams, work with purpose, and partner with US-based companies that move fast and think big.
We’re looking for an Account Manager who enjoys building relationships, owning results, and being the bridge between clients and internal teams. Someone organized, proactive, and comfortable working in an English-speaking, fast-paced environment.
If you like structure but hate micromanagement, this role is for you.
What you’ll do
- Manage and nurture relationships with US-based clients
- Act as the main point of contact, ensuring smooth communication and follow-ups
- Coordinate internally with operations, recruiting, and leadership teams
- Track accounts, deliverables, timelines, and client expectations
- Identify risks, opportunities, and areas for improvement within accounts
- Maintain clear documentation, reports, and performance updates
- Ensure service quality, SLA compliance, and client satisfaction
What we’re looking for
- Previous experience as an Account Manager, Client Success Manager, or similar role
- Experience working with Mortgage US-based clients (required)
- Strong communication skills in English (written and spoken)
- High level of organization and attention to detail
- Ability to manage multiple accounts and priorities at the same time
- Professional, proactive, and solution-oriented mindset
- Comfortable working on-site in Mazatlán
Nice to have
- Experience in BPO, staffing, fintech, SaaS, or professional services
- Familiarity with CRMs, spreadsheets, and reporting tools
- Experience coordinating cross-functional teams
What we offer
- Competitive salary (based on experience)
- Growth opportunities within a fast-growing, international company
- Direct exposure to US clients and global projects
- A collaborative, human, and modern work environment
- Stability, structure, and room to make an impact
If you’re looking for a place where your work actually matters, where you’re trusted to own your role, and where things move fast (but with intention), we’d love to meet you.
Tipo de puesto: Tiempo completo
Beneficios:
- Aumentos salariales
- Seguro de gastos médicos mayores
- Vales de despensa
Pregunta(s) de postulación:
- Do you have previous experience as an Account Manager in a Mortgage Company?
Idioma:
Lugar de trabajo: Empleo presencial
