The George McCranie Law Firm is hiring a Bilingual Customer Service Legal Assistant for our Immigration Department. We build our team around one goal: delivering an exceptional client experience. If you have a background in customer service or call centers and want to step into the legal world, this is your opportunity.
No immigration experience? No problem. We'll train you. What we're looking for is someone who knows how to connect with people, stay organized under pressure, and communicate with empathy.
What You'll Be Doing
You'll be the first point of contact for our clients throughout their immigration journey, keeping them informed, supported, and moving forward. A typical day will include:
- Managing high-volume client communication via phone, text, and video in English and Spanish
- Following up with clients to collect documents and provide case updates
- Assisting Case Managers with immigration matters such as U-Visas, AOS, VAWA, K-1 Visas, and Green Card Renewals
- Maintaining accurate records in our case management system
- Performing data entry and document organization
What You Bring to the Role
- Bilingual in Spanish and English (required)
- 3+ year in customer service, call center, BPO, or client-facing environment
- Strong phone and written communication skills
- Ability to stay calm, organized, and empathetic in high-volume situations
- Comfortable with computers and learning new software
- Confidentiality and attention to detail
- Interest in immigration law — desire to grow into a Case Manager is a big plus
What You Can Expect
- Supportive leadership and a collaborative team of 40+
- Weekly training and development
- Clear growth path toward Case Manager
- Positive, goal-driven work environment
- Stability and long-term career opportunities
About The George McCranie Law Firm
We are an immigration, criminal, and personal injury law firm committed to changing lives through outstanding legal service. We gain trust, build relationships, and make a real difference; and it all starts with the people on our team.
Job Type: Full-time
Pay: $14,000.00 - $16,000.00 per month
Application Question(s):
- This role is a stepping stone toward becoming a Case Manager in U.S. immigration law. What specifically attracts you to building a career in this area of law?
- This is a full-time, on-site position located in Guadalajara, Jalisco. Do you currently reside in Guadalajara or a nearby area with a reliable daily commute?
- This position requires fluent English communication (both written and verbal), at a professional level. On a scale of 1 to 10, how would you rate your English proficiency, and can you describe a role where you used English as your primary working language?
- Have you worked in a customer service, call center, or client-facing role? If so, how long and in what industry?
Work Location: In person
