As an Order Management Agent, you will be responsible for overseeing the entire order process — from placement to delivery — ensuring accuracy, timely execution, and customer satisfaction. This role plays a key part in managing purchase and sales orders in SAP, supporting billing and documentation processes, and collaborating with cross-functional teams to guarantee operational excellence.
Main Responsibilities:
- Accurately enter, manage, and follow up on Purchase Orders (POs) and Sales Orders (SOs) in SAP.
- Act as the main point of contact for customers regarding order status, inquiries, and issue resolution.
- Coordinate with Sales, Logistics, and Finance teams to ensure accurate deliveries and invoicing.
- Support invoice issuance, resolve billing discrepancies, and maintain data integrity within ERP systems.
- Ensure all orders comply with company policies and procedures.
- Generate reports and analyses to identify process improvements and efficiencies.
- Maintain accurate records of customer interactions and transactions.
Qualifications and Skills:
- Bachelor’s degree in Business Administration, International Business, Finance, or a related field.
- 1–2 years of experience in order management, customer service, or related roles.
- Advanced English proficiency (written and spoken).
- Strong communication, organization, and problem-solving skills.
- Ability to multitask and collaborate effectively across different teams.
- Proficiency in Microsoft Office Suite.
- Experience with SAP or other ERP systems is highly desirable.
- Experience in healthcare or tech industries is a plus (not mandatory).
Key Soft Skills:
- Communication: Clear and effective when interacting with customers and internal teams.
- Problem-Solving: Proactively identifying and resolving issues efficiently.
- Attention to Detail: Ensuring every order is processed accurately.
- Organizational Skills: Managing multiple priorities and tasks effectively.
- Customer Service Orientation: Focused on delivering exceptional service and maintaining satisfaction.
- Teamwork: Collaborating across departments and regions to ensure smooth operations.
- Adaptability: Flexible in changing processes or systems.
- Time Management: Managing workload efficiently to meet deadlines.
- Empathy: Understanding and addressing customer needs with care and professionalism.
If you’re passionate about process excellence and enjoy working in a collaborative, customer-focused environment — we’d love to hear from you!
