Amazon opened its virtual doors in 1995 and strives to be the world's most customer-centric company where customers can find and discover anything they might want to buy online.
The On-the-Road (OTR) Manager I serves as the operational backbone of end-to-end last mile delivery within a Delivery Station. This role owns the complete OTR process, from route planning through final-mile execution, ensuring packages reach customers safely, efficiently, and on time. The OTR Manager I is directly responsible for managing delivery efficiency, optimizing the number of routes dispatched, and driving cost-per-shipment reductions while maintaining the highest standards of service quality.
The OTR Manager I is accountable for achieving operational Key Performance Indicators (KPIs) and cost goals outlined in the strategic plan. These include, but are not limited to, On-Time Delivery rates, Delivery Success Rate (DSR), route density optimization, and Deliveries Per Hour. The overriding goal is to maximize customer satisfaction and, through this, long-term shareholder value.
The OTR Manager I coaches and mentors the Process Assistant (PA) team, hourly associates serving as front-line leaders, to ensure that performance objectives are consistently met while building positive employee relations and developing bench strength for the organization. This includes setting clear expectations, providing real-time feedback, identifying high-potential talent, and creating individualized development plans that prepare PAs for progressive leadership opportunities.
The successful candidate will continuously improve the efficiency of delivery processes and instill a culture of customer obsession, safety, and best-practice sharing across the station. This role also serves as a thought partner with cross-functional internal teams, including project teams responsible for launching new stations and designing innovative delivery models, contributing operational insights that shape scalable, cost-effective last mile solutions.
Key job responsibilities
Create balance between “Work hard” and “Have fun” with associates under scope
- Ensure the team execution to accomplish the business goals
- Support process improvement activities associated with process inefficiencies and/or new functions currently not performed in day-to-day operations
- Processes Mapping activities.
- Assist in the development, documentation, deployment and monitoring the key business processes which support all internal processes of AMZL Mexico.
- Follow up the KPIs of operations within the delivery station.
- Actively supports and promotes organization change.
- Dive deep analysis of KPIs
- Support the ACES team, customer service or other upcoming goals.
- Measure drivers’ performance, discipline and customer experience service
- Internal audits execution.
- Support and participate in the quality initiatives, process change initiatives and assist the business to achieve year on year improvements within its operating plan.
- Implement change and/or develop new processes as required to provide ability to better service Amazon customers, focus on reducing cost.
- Implement and develop the delivery stations workflow and metrics according to the standard work and book of processes
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
