Operations Specialist (Remote – Colombia, US Hours)
Full-Time | Remote
About the Role
Pavago is hiring on behalf of a client seeking an Operations Specialist to manage day-to-day workforce operations on a live scheduling platform.
This role is responsible for ensuring shifts are filled, workers are active, and daily operations run smoothly. You will oversee the full shift lifecycle — from onboarding professionals to handling real-time attendance issues and last-minute changes.
Responsibilities-
Manage shift scheduling and workforce coordination end-to-end
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Respond to client shift requests and ensure timely coverage
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Assign workers and confirm availability and attendance
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Monitor attendance, clock-ins, and shift activity
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Handle no-shows, late arrivals, and last-minute changes
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Secure replacements quickly to avoid disruptions
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Communicate with clients and on-site managers to resolve issues
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Keep systems, trackers, and documentation up to date
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Identify recurring issues and suggest process improvements
Requirements-
2+ years of experience in:
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Operations
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Staffing / Workforce Coordination
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Scheduling or similar roles
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Strong English communication skills (spoken and written)
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Ability to work US hours
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Strong organizational and multitasking skills
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Comfortable using digital tools and platforms
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Reliable internet connection and computer setup
Nice to Have-
Experience with staffing platforms or marketplaces
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Background in shift-based or on-demand workforce environments
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Experience tracking attendance or operational KPIs
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Exposure to process improvement initiatives
What You’ll Be Doing Daily-
Reviewing and assigning shift requests
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Confirming worker attendance
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Monitoring live shifts and resolving issues
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Coordinating replacements when needed
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Communicating with workers and clients
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Updating systems and tracking outcomes
KPIs-
Shift fill rate and time-to-fill
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Attendance rate and no-show reduction
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Response time to client requests
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Resolution time for operational issues
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Accuracy of system updates
Interview Process-
Initial Phone Screen
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Video Interview
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Scenario-Based Interview
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Client Interview
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Offer
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