ADVANCED ENGLISH SKILLS REQUIRED
HIGHSCHOOL DIPLOMA OR EQUIVALENT REQUIRED
QUALIFICATIONS:
-PREVIOUS EXPERIENCE IN A TELEPHONIC OR PERSONAL CUSTOMER CONTACT POSITION IS PREFERRED.
-CUSTOMER SERVICE ORIENTATION.
-EXCELLENT COMMUNICATION SKILLS, WRITTEN AND VERBAL.
-BASIC PC KNOWLEDGE, WORKING KNOWLEDGE OF WINDOWS OPERATING SYSTEMS, INTERNET AND MAINSTREAM WEB BROWSERS.
RESPONSIBILITIES:
-WORK INCLUDES ASSISTING CUSTOMERS TELEPHONICALLY OR NON-TELEPHONICALLY WITH SERVICE AND SUPPORT ISSUES; TYPES OF INQUIRIES RECEIVED INCLUDE BILLING INQUIRIES, PAYMENTS, LISTING UPDATES, WEBSITE CONTENT UPDATES AND TROUBLESHOOTING OF PORTAL ACCESS ISSUES.
-DIAGNOSE AND RESOLVE PROBLEMS UTILIZING DEPARTMENT TOOLS, RESOURCES, BUSINESS JUDGMENT AND EXPERTISE, RESULTING IN INCREASED CUSTOMER CONFIDENCE WITH MARTINDALE-AVVO PRODUCTS.
-MUST BE ABLE TO SUPPORT AND RESOLVE CONFIDENTIAL RATINGS INQUIRIES.
SCHEDULE:
MONDAY - FRIDAY 8:00 AM - 5:00 PM
SALARY AND BENEFITS :
MONTHLY BASE SALARY $16000 PESOS (WEEKLY NET $3,400 APPROX)
+MONTHLY BONUS $1500
$500 FOOD STAMPS (AFTER 3 MONTHS)
4% SAVINGS STAMPS
15 DAYS CHRISTMAS BONUS
*ALL MEXICAN LAW BENEFITS APPLY*
THIS IS A FULLY ON SITE POSITION IN GUADALAJARA, JALISCO
Job Type: Full-time
Pay: From $16,000.00 per month
Education:
Language:
- Advanced english (Required)
Work Location: In person
