As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
- Act as the main point of contact for assigned customers, ensuring effective communication and high service satisfaction.
- Coordinate import and export services based on agreed Working Instructions (WI) and Standard Operating Procedures (SOP).
- Ensure accurate execution and follow-up of operational tasks within internal systems.
- Lead communication with origin and destination offices to ensure smooth shipment coordination.
- Monitor and ensure compliance with KPIs, service levels, and operational standards.
- Support implementation and re-implementation of customer accounts, ensuring proper setup and alignment with requirements.
- Develop and maintain up-to-date SOPs and WI documentation for assigned accounts.
- Collaborate cross-functionally with operations (OCC), finance, pricing, and sales teams to deliver seamless service.
- Manage customer relationships, including support for house accounts and identification of commercial opportunities.
- Ensure operational profitability and adherence to global and local processes.
Bachelor’s degree in International Business, Industrial Engineering, Transportation, or a related field.
Minimum 2 years of experience in international freight coordination, customer service, or logistics operations.
Experience managing customer portfolios and coordinating import/export processes.
Strong knowledge of logistics, incoterms, and customs processes.
Familiarity with shipping documentation and international trade requirements.
Experience working with CRM systems and operational platforms.
Advanced English proficiency (mandatory).
Strong communication and stakeholder management skills.
Ability to work under pressure, prioritize tasks, and manage multiple stakeholders.
High service orientation, problem-solving skills, and attention to detail.
- Opportunity to manage key customer relationships within a global logistics leader.
- Exposure to end-to-end sea logistics operations and international trade processes.
- Collaborative work environment with cross-functional and global interaction.
- Continuous development through training programs in Sea Logistics and customer service excellence.
- Career growth opportunities within operations, customer care, or commercial areas.
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
