About this opportunity:
At Ericsson, we are shaping the future of connectivity. We are looking for a talented and ambitious Recovery Architect to join our Customer Support Organization in Mexico City.
This opportunity is designed for recent graduates and early-career professionals (up to 2 Years of Experience) who are passionate about technology, problem solving, and system architecture. As a Recovery Architect, you will work alongside highly experienced technical specialists, supporting customers across Mexico and the Caribbean in designing, analyzing, troubleshooting, and restoring complex end-to-end solutions.
You will gain hands-on exposure to cutting-edge technologies including Cloud Infrastructure, Virtualization, IP Networking, Linux, Databases, and Telecommunications Systems, while developing the skills and expertise. If you are curious, analytical, customer-focused, and eager to accelerate your technical career, we would like to hear from you.
What you will do:
As a Recovery Architect, you will contribute to the analysis, design, and recovery of complex technical environments by:
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Supporting the design and development of customer solutions based on business and technical requirements, with a focus on IT/IP, cloud, VNFs and CNFs.
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Analyzing and troubleshooting complex, multi-domain issues affecting customer networks and services, identifying dependencies and interactions across systems.
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Collaborating with customers, delivery organizations, support teams, and technical experts to gather, clarify, and document requirements and recovery strategies.
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Leveraging existing technical documentation, reference architectures, and industry best practices to develop efficient and scalable solutions.
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Contributing to the definition of hardware, software, database, and virtual infrastructure requirements for customer deployments.
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Supporting solution adaptations and configurations in accordance with Ericsson standards, methodologies, and product guidelines.
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Assisting implementation, testing, system integration, and service recovery activities to ensure solution availability and operational excellence.
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Developing expertise in end-to-end network architectures, telecommunications systems, and emerging cloud-native technologies.
The skills you bring:
You should have a solid understanding of:
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Linux Operating Systems
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IP Networking
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Databases
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Virtualization and Cloud Technologies
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Strong analytical and problem-solving mindset.
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Ability to interpret technical documentation, logs, traces, and system outputs.
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Passion for learning and understanding how complex systems interact across multiple technology domains.
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Excellent communication skills, capable of explaining technical concepts to both technical and business stakeholders.
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Customer-first attitude with strong ownership and accountability.
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Ability to manage multiple priorities and drive issues through resolution.
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Collaborative mindset and ability to work effectively in multicultural and geographically distributed teams.
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English (Advanced – Mandatory) Written and spoken proficiency is required - The role involves daily interaction with customers across Mexico and the Caribbean, as well as collaboration with global teams and business units.
Preferred Qualifications
The following certifications are considered an advantage:
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Linux Certifications
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Networking Certifications
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Cloud and Virtualization Certifications
