Overview:
Ensure timely delivery of reports and analysis required by customers, as well as oversee WWS's quality department to ensure compliance with established standards.
Job Description:
- Resolution of quality-related problems.
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Manage the WOW system.
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Generate quality alerts in the event of any incident.
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Attend weekly and monthly meetings with clients.
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Make weekly report to present to the client.
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Follow-up to audit findings.
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Damage monitoring.
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Monthly report for damage collection (when applicable).
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Provision for damages (where applicable).
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Settlement of damages with customer and carriers.
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Preparation and performance of audits.
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Support all areas.
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KPI management
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Coordinate the documentation and follow-up of non-conformities and corrective/preventive actions.
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Communicate the results of quality inspections to the supervisor and propose actions to improve performance.
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Foster a culture of quality throughout the organization, promoting responsibility and commitment to excellence.
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Lead continuous improvement initiatives to optimize the quality and efficiency of processes.
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Supervise and coordinate the activities of the team of quality inspectors.
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Update and validate work instructions.
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Resolve quality-related conflicts in an effective and timely manner.
Job Requirements:
Education: Industrial Engineering, Business Management or end. Desirable graduate.
Knowledge: Basic management of the office package, personnel management, ISO 9001 (essential), AIAG/IATF, FMEA, MSA, CP, SAP, KPI, standard and automatic vehicle management (valid license)
Experience: 2 years minimum in management of quality systems/coordination and/or logistics planning, customer service and personnel in charge.
Language: Intermediate English.
Availability to travel
Pay Type : Salary
