At Impact Advisors Mexico, we turn passion for healthcare into lasting careers. As part of the Impact Advisors network in the U.S., we partner with leading hospitals and healthcare organizations to enhance clinical, financial, and operational outcomes. Our culture is people-first, inclusive, and growth-driven. We believe in empowering our associates through learning, collaboration, and purpose — creating a space where every idea and every individual matters. Together, we deliver solutions that make a Positive Impact in the world of healthcare.
As an Application Support Analyst, you will be responsible for ensuring the smooth operation and optimal performance of clinical applications within the EPIC Electronic Health Record (EHR) system.
What You’ll Do
Providing top-tier customer service to end users and stakeholders of the EMR system.
· Designing, building, and testing application functions while minimizing errors.
· Meeting or exceeding service-level agreements (SLAs) to avoid contractual penalties.
· Ensuring all ticket documentation adheres to company standards.
· Offering training and guidance to end users on how to navigate and utilize Epic software
effectively.
· Analyzing workflows to identify areas for improvement and implementing streamlined
solutions.
· Maintaining and updating the Epic system to ensure its continued efficiency and
reliability.
· Collaborating with IT teams and other stakeholders to integrate Epic with other systems
seamlessly.
· Assisting in data analysis and reporting to aid clinical and administrative decision making
Who You Are
- Bachelor’s degree required
- 2–5 years of experience in scheduling, registration, or enrollment roles
- Bilingual English/Spanish
- Strong technical aptitude and ability to learn healthcare systems quickly
- Excellent communication and customer service skills
- Analytical problem-solver with attention to detail
- Organized and dependable, with strong time management skills
- Comfortable working independently and as part of a team
- Process-driven and committed to quality and accuracy
Preferred Qualifications:
- Prior experience with Electronic Health Records (EHR), especially Epic
- Experience in healthcare operations or technology environments
- Customer service or application support experience
What You’ll Get
Because we believe great professionals deserve great benefits:
Law Benefits:
- 15 days of year-end bonus (Aguinaldo)
- 12 days of paid vacation + vacation premium
- Paid public holidays
- Overtime pays
- Social security (IMSS)
Above-the-Law Benefits:
- MXN $4,000 grocery vouchers monthly
- Major and minor medical insurance through Sofía Salud
- TotalPass gym membership discounts
- 5 vacation days before completing your first year
- Paid training and continuous mentorship
Sueldo: $25,000.00 - $35,000.00 al mes
Pregunta(s) de postulación:
- ¿Cuentas con un nivel de inglés avanzado conversacional?
- ¿Cuentas con disponibilidad para laborar de manera presencial en la CDMX?
- ¿Cuentas con experiencia laborando en el sector clínico u hospitalario?
Lugar de trabajo: Empleo presencial
