We are looking for a proactive and customer-oriented Customer Experience Professional to join our Customer Support Organization. In this role, you will act as the primary point of contact for project, supporting Order-to-Cash (OtC) billing process and ensuring excellent customer experience.
You will collaborate with cross-functional teams including Sales, Project managers, administration Finance, and Supply Chain to ensure efficient order processing, issue resolution, and continuous process improvement in an international environment.
MUST HAVE
- Experience in Customer Support, Order Management, Supply Chain, or OtC processes
- Fluent English (written and spoken) are required
- Strong knowledge of SAP and CRM/ERP business processes
- Advanced MS Office skills, especially Excel, Outlook, Word, and PowerPoint
- Time Management: Efficiently managing time to handle multiple tasks and meet deadlines.
NICE TO HAVE:
- Strong analytical, communication, and stakeholder management skills. Strong skills in addressing customer inquiries, resolving issues, and providing support
- Customer-focused, proactive, and able to work effectively in an international environment
- Problem Solving: Aptitude for identifying issues and implementing effective solutions promptly
Adaptability: Flexibility to adjust to changing customer needs and business environments
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#LI-Hybrid
- Manage end-to-end customer billing, including validation, scheduling, and changes
- Resolve operational issues related to billing issues
- Cooperate with internal stakeholders such as, Finance, Sales, and Project Managers and Specialists to ensure smooth billing flow
- Monitor order backlog, reporting, and support month-end and quarter-end activities
- Maintain process documentation, support knowledge transfer activities, and participate in process improvements
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
