RUI is Hiring – Bilingual Retention Specialists (Call Center)
RUI is looking for experienced professionals in customer retention to join our team. This role is ideal for candidates who excel at handling objections, reducing cancellations, and building customer loyalty in a fast-paced contact center environment.
Key Responsibilities
- Handle inbound retention calls and prevent customer cancellations
- Apply negotiation and objection-handling techniques
- Meet and exceed retention KPIs and performance metrics
- Document interactions using CRM systems
Requirements
- 1+ year of call center experience Mandatory (Retention or Collections)
- Advanced English (B2+/C1) with strong communication skills
- Proven customer retention and negotiation abilities
- Ability to multitask and use CRM tools efficiently
- Full-time availability
- Stable work history
Compensation and Benefits
- Base salary: $19,000 – $21,000 MXN per month
- Attractive performance bonus up to 25% of your base salary
- Paid training
- 100% IMSS and full legal benefits
- Food vouchers
- Two days off per week
- Career growth opportunities
- Referral bonus
Why Join RUI?
- Stable company with long-term growth potential
- Competitive salary and bonus structure
- Performance-driven, dynamic work environment
Job Types: Full-time, Commission, Permanent
Pay: $19,000.00 - $21,000.00 per month
Application Question(s):
- What is the average length of time you stayed in your previous jobs?
Experience:
- retention : 1 year (Required)
Work Location: In person
