Responsibilities:
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Provide first-level remote technical support to customers.
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Provide remote and/or on-site technical support to service technicians.
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Diagnose hardware, software, and operational issues in dehumidification equipment.
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Act as the main point of contact for technical clarifications between the factory and local operations.
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Process and manage equipment warranty claims.
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Validate and implement control updates on equipment with direct factory support.
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Prepare service documentation and reports.
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Ensure compliance with safety standards and company policies during on-site operations.
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Perform service and corrective actions on equipment when required.
Required Profile:
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Technical knowledge of automation and control systems.
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Customer service skills.
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Teamwork.
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Field technical work experience.
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Willingness to travel.
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Conversational level of English.
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Knowledge of workplace safety standards.
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Responsible and accountable.
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Adaptability.
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Problem-solving skills.
Education Level / Certifications:
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Degree in Electronic, Electrical, Automation, Mechanical Engineering, or related field.
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Knowledge of automation and instrumentation.
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Experience working with HVAC systems.
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Experience with BMS systems and communication protocols.
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Ability to read and interpret electrical diagrams and technical drawings.
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Advanced English proficiency
Location: CDMX/Guadalajara
