#LI-DP2
#boost2025
Gordian Staffing, A New Way of HR.
We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.
About our client:
A company with three decades of expertise serving the San Diego, Carlsbad, and Chula Vista areas. They are industry leaders in professional certifications and designations and have helped hundreds of local associations achieve their vision.
We're looking for a Customer Service Agent to provide support in the following activities:
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Answer inbound calls for New Business and the Sales Team.
- Enter details into Salesforce and assign to sales directors.
- Build out call lists and reports in Salesforce.
- Maintain and update Microsoft Word documents, Excel worksheets, and PowerPoint slide decks.
- Work closely with the Inside Sales Team and the Sales Team.
Work Schedule:
Monday to Friday
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Regular schedule: 9:00 a.m. to 6:00 p.m. Mexico City time
- During daylight saving: 8:00 a.m. to 5:00 p.m. Mexico City time.
This position is remote, but you'll be required to visit our offices in CDMX or GDL on the first day (expenses are covered by yourself).
Benefits:
- Competitive Salary (According to experience)
- Law benefits
- Remote Work
- Work Stability
- Computer equipment
- Major medical insurance
- Christmas bonus of 30 days (Aguinaldo)
After the first 3 months, we add the following:
- Minor medical insurance (Clinic may vary according to your city).
- Life Insurance.
- Food vouchers (10% of the gross salary).
- Restaurant tickets.
- Saving fund (8% of the gross salary).
MUST: Advanced English (Strong communication skills: writing and speaking).
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Around 3 years of experience in a high-volume phone support position.
- Strong data entry skills.
- Experience handling US customers.
- Bachelor's Degree.
