Success Manager – Remote | Client Success, Cold Email Campaigns & Retention
Position Type: Full-Time, Remote
Working Hours: Flexible, with client meetings in U.S. time zones
About the Role
At Pavago, one of our clients is hiring a Success Manager to own everything that happens after a client signs.
This is not a traditional project management role.
You will be directly responsible for:
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Client satisfaction
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Campaign performance
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Retention and churn prevention
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Delivery execution
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Ongoing client success
This role is ideal for someone who has operated inside fast-moving startup environments where:
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Priorities shift quickly
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Systems are still evolving
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Ownership is high
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Execution matters more than titles
You’ll work closely with:
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Founders
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Developers
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Outreach teams
To ensure campaigns perform, clients stay satisfied, and delivery scales effectively.
If you understand cold email, client operations, startup execution, and proactive account ownership — this role is built for you.
What You’ll OwnClient Relationship Management-
Act as the primary point of contact for 20–30 active clients
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Lead client calls, check-ins, and ongoing communication
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Manage expectations and proactively identify risks
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Build strong long-term client relationships
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Prevent churn through consistent delivery and communication
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Own overall client satisfaction and retention
Campaign Performance & Optimization-
Diagnose and improve underperforming cold email campaigns
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Troubleshoot:
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Deliverability issues
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Inbox placement
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List quality problems
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Low-performing copy
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Quality-check campaigns before launch
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Continuously optimize campaigns for:
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Reply rates
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Deliverability
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Positive response rates
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Client outcomes
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Personally step into campaigns when execution support is needed
Processes, Systems & Documentation-
Build and improve operational playbooks and documentation
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Create scalable processes as the company grows
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Track:
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Client health
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SLAs
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Delivery timelines
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Campaign performance
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Improve operational consistency without slowing execution
Cross-Functional Collaboration-
Work closely with developers on technical or infrastructure-related issues
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Coordinate with outreach teams to improve campaign performance
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Report directly to leadership on:
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Client health
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Risks
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Retention
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Operational bottlenecks
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Help align delivery execution with company growth goals
What Success Looks Like-
Clients remain satisfied and retained long-term
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Campaigns perform consistently and improve over time
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Deliverability and inbox placement issues are resolved quickly
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Communication stays proactive and organized
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Delivery systems become more scalable as the company grows
What Makes You a Strong Fit-
You’ve worked inside fast-growing startups or agencies
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You thrive in environments where ownership is high and systems evolve quickly
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You solve problems without waiting for perfect processes
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You communicate confidently with founders and executives
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You focus on execution, outcomes, and retention
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You adapt quickly and handle ambiguity well
Requirements (Must-Have)Experience-
Experience leading:
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Client success
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Account management
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Delivery operations
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Campaign ownership
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Background in:
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Cold email agencies
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Lead generation companies
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Outbound growth environments
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Hands-on experience with:
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Cold email strategy
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Deliverability
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Warm-up systems
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Inbox placement
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Copywriting
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Campaign troubleshooting
Core Skills-
Ability to personally write and optimize cold email copy
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Strong understanding of:
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APIs
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Automations
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Campaign infrastructure
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Data flows
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Comfortable using AI tools in day-to-day operational work
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Strong organizational and problem-solving skills
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Comfortable operating in startup environments where systems are still being built
Nice to Have-
Experience with:
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Instantly
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Smartlead
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Clay
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Apollo
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HubSpot
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Experience managing high-volume outbound campaigns
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Familiarity with:
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DNS setup
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SPF / DKIM / DMARC
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Email infrastructure
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Experience scaling client delivery operations in startups or agencies
Tools & Platforms-
Cold email platforms (Instantly, Smartlead, etc.)
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CRM and outreach systems
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AI productivity tools
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Campaign analytics and deliverability tools
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Slack / Google Workspace / Project management tools
What a Typical Day Looks Like-
Review campaign health and client performance
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Join client calls and provide updates
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Troubleshoot deliverability or campaign issues
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Optimize copy, targeting, or infrastructure
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Coordinate with developers and outreach teams
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Update documentation and operational processes
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Monitor client satisfaction and identify retention risks
In short:
You own client outcomes, campaign performance, and retention while helping scale delivery inside a fast-growing startup environment.
Key Metrics (KPIs)-
Client retention and churn reduction
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Campaign performance improvements
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Deliverability and inbox placement health
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SLA adherence and operational consistency
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Client satisfaction and relationship strength
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Overall impact on measurable client outcomes
Why This Role Stands Out-
High ownership and direct impact on company growth
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Work closely with founders and leadership
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Strong exposure to startup operations and scaling
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Opportunity to shape systems and processes from the ground up
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Fully remote with flexibility and autonomy
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Growth path into:
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Head of Client Success
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Operations Leadership
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Growth Operations
Interview Process-
Initial Screening
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Interview with Founder
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Final Discussion
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Offer & Onboarding
