We are looking for a Call Center Representative that will be the liaison between our firm and its current and potential customers. The successful candidate will effectively solve customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior
Responsibilities and Duties
- Managing large amounts of inbound and outbound calls in a timely manner
- Following call center “scripts” and "processes" when handling different topics
- Identifying customers needs
- connect potential clients to the USA offices
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Qualifications and Skills
- Organizational skills
- Attention to detail
- Strong phone and verbal communication skills along with active listening
- Excellent communication skills in English and Spanish
- Courteous
- Strong customer service skills
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Technology savvy, able to take accurate messages and notes
Job Type: Full-time
Pay: $9,000.00 - $19,000.00 per month
Ability to commute/relocate:
- 06500, Cuauhtémoc, CDMX: Reliably commute or planning to relocate before starting work (Required)
Language:
Work Location: In person
