About the Role
The Community Specialist will manage the day-to-day operations and engagement, our official Facebook Group, while supporting the growth and health of the community through creative initiatives and thoughtful moderation. This role bridges daily execution with proactive planning, ensuring our customers stay connected, valued, and excited.
You will play a key role in amplifying member loyalty, surfacing valuable customer insights, and creating an outstanding online experience that aligns with our brand goals. You will write and engage in casual, conversational brand voice and serve as a front-line representative of the brand within our community.
Responsibilities
Community Management & Moderation
- Manage daily operations of the Facebook Group, including member approvals, post moderation, and enforcing community guidelines.
- Use best judgment to review and approve member-submitted posts, ensuring content is on-brand, appropriate, and adds value to the community.
- Foster a positive, inclusive environment by addressing member concerns and resolving escalations promptly.
- Monitor community sentiment and activity, reporting key insights and trends to leadership.
Content Planning & Engagement
- Maintain and update the community content planner with posts, polls, and prompts to encourage conversation and connection.
- Draft giveaway posts, engaging community content, and surprise-and-delight moments that reflect authentic, non-corporate brand voice.
- Plan and execute recurring community activations such as giveaways, challenges, and themed engagement events.
- Test new engagement ideas and small pilots to drive member excitement and growth.
Reporting & Performance Tracking
- Build and present a monthly community performance deck covering engagement metrics, growth trends, sentiment highlights, and key takeaways.
- Maintain daily, weekly, and monthly KPI trackers to report on the effectiveness of strategies implemented.
- Pull community metrics and create performance reports that inform strategy and planning.
Cross-Functional Collaboration
- Partner with the CX team to triage and resolve customer issues (product complaints, shipping concerns, escalations) surfaced within the community.
- Share member feedback, engagement ideas, and community sentiment with internal teams to help shape marketing and product strategies.
- Identify and flag high-quality user-generated content (UGC) for potential use in marketing, social media, or product pages, coordinating with the relevant teams.
- Support cross-functional campaigns, product launches, and ad-hoc projects that enhance the community experience.
- Coordinate with influencer or brand ambassador initiatives as needed, supporting activations that involve the community (e.g., PR box collaborations, creator partnerships).
Additional Community & Social Support
- Implement and manage social media strategies following detailed standard operating procedures (SOPs).
- Engage in various online communities and platforms to drive organic traffic and increase brand visibility.
- Monitor and respond to comments and discussions in a timely and effective manner.
- Employ proprietary techniques for community engagement without revealing the specific methods publicly.
Qualifications
Required
- 1–3 years of experience in community management, social media, or a similar role, preferably with Facebook Groups or online communities.
- Excellent written communication and interpersonal skills with a warm, engaging, and authentic tone that avoids overly corporate or scripted language.
- Strong editorial judgment for reviewing community-submitted content and knowing what to approve, flag, or decline.
- Highly organized and self-motivated; able to manage multiple tasks and pivot as needed.
- Creative mindset and passion for building authentic connections online.
- Comfortable pulling community metrics and creating performance reports and presentations.
- Ability to collaborate with cross-functional teams and maintain brand alignment.
Preferred
- Experience working with beauty, lifestyle, or e-commerce brands.
- Familiarity with social media management tools and Facebook Group admin tools.
- Knowledge of best practices for community engagement and growth.
- Deep product curiosity and willingness to become fluent in our full product catalog, including new launches, collaborations, and retail availability.
- Comfort with AI tools and a general openness to learning and adopting new technologies in day-to-day workflows.
- Experience with Canva.
Benefits
- Competitive salary commensurate with experience.
- 100% remote team.
- Collaborative culture: join a small, tight-knit team where you’ll have the autonomy to own your work while collaborating across the organization.
Work Schedule
- Monday-Friday
- 9:00am - 6:00pm PST
Wage
- $8 - $12 USD/hour depending on experience
Job Type: Full-time
Application Question(s):
- (REQUIRED) Please paste the link to your 1-minute voice introduction here.
Work Location: Remote
