Collections & Legal Coordinator (Multifamily Property Management)✨
Position Overview
- Job Type: Full-Time (Monday to Friday)
- Work Location: Flexible (Remote or In-Office – to be finalized during the interview process)
About the Role
We are seeking a highly organized, detail-oriented, and proactive Collections & Legal Coordinator to support our growing US multifamily property management team. In this role, you will be the bridge between our residents, on-site managers, and legal teams. You will manage delinquent accounts, coordinate the eviction process, and provide essential administrative support to ensure timely collections and full legal compliance.
If you have a strong background in property management, excellent communication skills in English, and experience handling sensitive collections or legal timelines, this high-trust position is for you!
Key Responsibilities & Duties
- Delinquency Management: Proactively contact residents regarding outstanding balances via phone, email, and text. Monitor delinquency reports daily to flag unpaid accounts.
- Legal Coordination: Coordinate and schedule evictions with attorneys, local courts, and on-site property teams. Prepare, review, and submit necessary legal documentation related to collections and evictions.
- Record Keeping & Systems: Maintain accurate, real-time records in Yardi and update resident account notes with high precision.
- Payment Agreements: Negotiate and track payment agreements, ensuring rigorous follow-up on broken promises to pay.
- Internal Communication: Keep on-site property managers fully updated regarding delinquent accounts, payment statuses, and ongoing legal actions.
- Reporting & Administration: Generate weekly/monthly collection and legal status reports. Assist with general administrative tasks, document management, lease renewals, and other operational support as assigned.
Qualifications & Requirements
- Language: Professional English proficiency is 100% mandatory (written and spoken) for communicating with US-based residents, attorneys, and teams.
- Experience Preferred:
- Prior experience in collections, accounts receivable, or legal administrative support.
- Experience within the US Property Management (Multifamily) industry is highly preferred.
- Software Tech Stack:
- Strong familiarity with Yardi (or similar property management software like RealPage or AppFolio) is highly beneficial.
- Proficiency in Excel/Google Sheets and document management systems.
- Core Competencies: Empathy paired with firmness, excellent negotiation skills, strict attention to detail, and the ability to manage strict legal deadlines independently.
What We Offer
- Flexible Work Model: Open to remote or in-office setups based on interview evaluation.
- Direct exposure to international corporate operations in the US real estate industry.
- A stable, professional, and collaborative work environment under the support of SmartPro Connect.
Job Type: Full-time
Pay: $30,000.00 per month
Experience:
- Yardi: 1 year (Preferred)
- Rent Cafe: 1 year (Preferred)
- Section 8 housing: 1 year (Preferred)
Language:
Work Location: Hybrid remote in 06600, Juárez, CDMX
