Job Function: S&C and Services Operations The role:
Junior Sales Support
SoftwareOne
Scope: Full Time | Location: Mexico City | Hybrid Model (3 days at the office)
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Are you passionate about working directly with customers and ensuring a seamless experience from quote to renewal?
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Do you enjoy collaborating with Sales and Operations teams to deliver value while identifying growth opportunities?
If so, this opportunity may be for you.
Our Global Team Continues to Grow! The Customer Success Manager (CSM) manages the end-to-end customer journey, from the initial quote through order management, delivery, and renewal.
This role acts as the primary operational point of contact for customers and account managers, ensuring a smooth experience while supporting revenue opportunities such as upsell, cross-sell, and renewals.
The CSM works closely with Sales, Licensing Specialists, and internal operational teams to coordinate quoting, ordering, billing, and renewals, while maintaining strong customer relationships and ensuring customer satisfaction.
What you will do:
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Manage the end-to-end customer journey from quote to renewal.
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Act as the primary operational contact for customers and account managers.
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Coordinate quoting, ordering, billing, and renewal processes with internal teams.
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Identify opportunities for upsell, cross-sell, and account growth.
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Monitor customer experience and support issue resolution and operational improvements.
What we need to see from you:
At SoftwareOne, you become part of a global organization that champions growth, innovation, and meaningful impact. Your development and well-being truly matter. These key benefits reflect what sets us apart:
Comprehensive health and well-being programs.
Continuous learning and career development.
Performance-based incentives.
Flexible and hybrid work models.
Why SoftwareOne?:
SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.
Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference.
Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.
Accommodations:
SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at [email protected].
Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.
At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.
