Job Summary
The Bracing & Supports Product Specialist is responsible for providing advanced orthopedic product technical support to internal and external customers, Customer Care Associates, Sales Representatives as well as end-users (patients) via direct calls, teams, faxes and email communications.
Responsibilities
- Provide orthopedic product technical assistance to internal and external customers through emails and phone conversations.
- Provide product recommendations for customers, end-users and field sales representatives.
- Troubleshoot product questions and complex issues to provide resolution and improved customer service.
- Handle and resolve complex customer issues and escalated customer calls, ensuring effective long-term problem resolution and an improved customer experience.
- Document and record all injury complaints within Agile.
- Provide product education to new hired Customer Care Associates, existing Care team members and Enovis employees as needed.
- Assist field sales representatives with cross references of competitor products.
- Process casting orders for custom bracing.
- Collaborate with Customer Care, Marketing, Engineering, Quality and Sales teams on new product launches, product updates, quality issues and general product information.
- Represent the company professionally, ethically, and morally always.
Requirements
- Bachelor’s Degree in Kinesiology, Exercise Science, Athletic Training, Nursing or related field required.
- Experience working with Orthopedic bracing preferred.
- Minimum of 1 year of clinical experience.
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all levels.
- Proficient in MS office suite (SharePoint, Excel, Word and PowerPoint).
- Flexibility to work any shift between the hours of 5am – 5pm PST, with occasional overtime based on business needs.
- Responsive to urgent needs and demands.
- Punctual, regular, and consistent attendance is required.
- Exceptional customer service skills.
- English advanced level: Excellent verbal and written communication skills.
KINDLY UPLOAD YOUR ENGLISH RESUME
Job Type: Full-time
Application Question(s):
- Why are you interested in participate in this process?
- What is your minimum gross daily salary expectation (before taxes)?
Education:
Language:
- more than 90% English (Required)
Work Location: Hybrid remote in Tijuana, B.C.
