Overview:
CAREERS TO SMILE ABOUT
At PepsiCo, you’ll discover a place where our mission is to create smiles around the world. With a portfolio of more than 500 beloved brands including, Gatorade, Lay’s and Quaker, our work touches millions of people every day.
At the heart of the company is a team of thinkers, creators, and problem-solvers who collaborate to innovate and turn ideas into action. Driven by innovation and a focus on creating joyful moments through food and drinks, our decisions are guided by consumer centricity, creating opportunities for our associates to do meaningful work and make a lasting impact in the communities we serve.
Whatever your role, you’ll be part of a global community that values your ideas and empowers you to make an impact, on your career and on the world around you.
The Customer Service Representative (CSR) is responsible for ensuring day to day order processing for Frito-Lay North America (FLNA), driving gold standard customer service and maintaining site performance metrics through the use of standard processes and best practices. The CSR will be expected to partner with other CSRs in GBS as well as with site and region Leadership.
Responsibilities:
RESPONSBILITIES
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Ensures day to day order processing for Frito Lay North America including but not limited to order confirmation, order cleansing, management/creation of ICRs/Filters
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Customer communications – managing adds/cuts, missing order communication and off template orders
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Confirmation of order completion
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Backfill other CSRs on vacations
Qualifications:
QUALIFICATIONS
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1-3 years of Frito Lay sales/supply chain experience
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Fluent in English
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Bachelor’s degree preferred
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Frito Lay Field Sales Operations/Plant experience preferred
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Strong verbal and written communication skills to effectively interact with all levels of management
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Ability to provide superior customer service with strong follow up skills
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Working knowledge of order processing and order life-cycle, PWM, IPM/ICS
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Demonstrated Capability of the FLNA SAP solution
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Proficient in Microsoft Suite applications
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Demonstrated ability to work in a results oriented, challenging environment
