Dispatching & Logistics: Efficiently manage and dispatch service technicians, optimizing schedules and routes for timely client appointments via ServiceTitan CRM
Customer Support: Serve as the primary point of contact for customer inquiries, providing professional and courteous assistance via phone and email.
Data Management: Log service requests, update customer records, and maintain accurate dispatching information across relevant systems.
Client Communication: Communicate proactively with clients regarding service status, appointment confirmations, and any potential delays.
Issue Resolution: Handle customer feedback and resolve issues promptly to ensure high levels of satisfaction.
Team Collaboration: Collaborate directly with field teams to ensure seamless service delivery and operational alignment.
