Lead the design, development, and implementation of ServiceNow applications, modules, and workflows in alignment with business and IT objectives.
Develop and maintain custom ServiceNow components, including:
Business Rules
UI Policies
UI Scripts
Client Scripts
Notifications
Design and support integrations using REST and SOAP APIs to ensure seamless interoperability with external systems.
Configure, enhance, and maintain core ServiceNow modules, including:
Incident Management
Problem Management
Change Management
Service Catalog
Ensure all implementations comply with internal security standards, governance policies, and ITIL best practices.
Plan and execute platform upgrades while ensuring system stability, performance, and scalability.
Partner with ITSM process owners and business stakeholders to gather requirements and translate them into clear technical specifications.
Provide advanced technical support, troubleshooting, and root-cause analysis for ServiceNow-related issues.
Collaborate with cross-functional and geographically distributed teams to ensure timely and successful project delivery.
