Customer Set-Up Process:
Lead and collaborate with key stakeholders within Moose, to successfully fulfill each customer set up process requirements
Provide active support on organizing documentation, providing translations, explanations, direction and instructions to each internal stakeholders to deliver the required information by each customer.
Complete and provide locally required information/ documentation.
Lead communications with customers
Provide insights and support to internal team on specific ad-hoc requirements
Review information and follow up on missing requirements. Provide active local executional support for questions, specific requirements and/or information
Organize documentation and manage traffic with customers.
Order Fulfillment Process:
Channel, follow up and manage communications with customers
Channel customers’ orders within Moose. Follow up on processing status and progress
Follow up and lead communications with Moose Key Stakeholders to support, understand and review status of order fulfillment process.
Provide reporting on order status, timelines and expecting shipment windows to Moose Mexico and Customers
Sales Execution
Lead fulfillment of customer specific required formats and documentation for each of Mexico’s Buying Cycles (Spring, Fall).
Communicate and collaborate within Moose to obtain the required information to complete each Buying Cycle formats/documentation.
Collaborating with marketing, develop price lists, customer quotes and product information sheets based on each customer needs.
Coordinate with key stakeholders within Moose product samples, marketing and test reports requirements.
Collaborate daily with sales team to assess and execute on priorities in short and long term and execute with efficiency.
Build a reputation of delivering what is needed and on time, including weekly reporting, uploading information/assets into each retailers unique system and/or any fast turnaround requests from our retailers.
Find opportunities to build our developing business by identifying growth within existing and possibly new accounts.
Forecasting and Planning
In partnership with Sales, support forecast maintenance based on current trends, retail insights information from your internal and market indicators
Identify “chase” or “cancel” items to maximize sales or minimize inventory challenges, as well as an actions to correct within Moose lead times.
Creates future season forecasts with reference to brand life cycle, historical data and company objectives, providing insights to internal stakeholders
Strategy
Drive the execution of the aligned commercial and sales plan with account team and regularly monitor and report on their progress
Continue to nurture the partnership with our retailers ensuring our growth in the short and long term.
Analytics
Support sales team in the forecasting & reporting process
Update information periodically in the Moose ERP-Reporting System
Provide sell-through and inventory reporting and share insights and key data to support smarter decision-making.
This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the role. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
