Global, inclusive and innovative - welcome to AMS, where talent connects across cultures and backgrounds to shape the future of work.
We work with leading organizations to design and deliver talent strategies that bring together people, process, data and technology, helping millions of people find meaningful work every year. Our diverse, connected community collaborates to create results for clients and opportunities for our people to learn, grow and make an impact.
At AMS, we look for people who bring more than experience, and we welcome different perspectives and ways of thinking.
Your next opportunity shouldn’t depend on your last job title but on your skills.
At AMS, we focus on skills, potential, and the ability to grow. We are looking for a Team Leader – Client Services who brings strong capability in people leadership, stakeholder partnering, and data-driven decision making, and is motivated to contribute to real, measurable results.
You’ll lead a high-performing team supporting the PepsiCo account, develop team capability through coaching, and partner closely with stakeholders to deliver an exceptional candidate and hiring experience.
What you’ll do:
- Lead, coach, and develop a team of interview specialists and support staff to deliver high-quality outcomes and a strong candidate experience.
- Set clear objectives and use regular quality conversations, including weekly 1:1s, to support performance, wellbeing, and development.
- Apply your coaching skills to build technical and strategic capability across the team and ensure development plans are in place.
- Drive team engagement, accountability, and performance against key service and delivery metrics.
- Use your stakeholder partnering skills to build trusted relationships with client stakeholders, the Client Partnering team, and internal leadership.
- Respond to escalations in a timely manner and guide the team toward effective issue resolution.
- Apply your analytical skills to review reports, identify trends, and present insights that support decision making and continuous improvement.
- Audit interviews and use your feedback and coaching skills to improve quality and consistency across the team.
- Support candidate screening activity, including cases requiring accommodation, while maintaining a high standard of care and process integrity.
- Ensure accurate tracking in relevant systems, support compliance with legislation, and identify risks or scope changes where needed.
- Demonstrated ability in people leadership, coaching, and performance management within a talent acquisition, recruitment, or client services environment.
- Strength in stakeholder partnering, with the ability to build trusted relationships across client and internal teams.
- Demonstrated ability in data literacy, reporting, and trend analysis, with confidence turning insights into action.
- Strength in escalation management, problem solving, and decision making in a fast-paced, high-volume environment.
- Familiarity with talent acquisition delivery, recruitment processes, candidate lifecycle management, and relevant compliance requirements.
- Strong spoken and written English communication skills, along with confidence using recruitment systems and MS Office.
- Experience leading teams in an RPO, MSP, or outsourced talent environment.
- Familiarity with high-volume hiring or enterprise client accounts.
- Experience supporting training, audit, or quality programs, such as License to Hire.
- Awareness of inclusive hiring practices and supporting candidates requiring accommodation.
At AMS, we come from every walk of life - and that’s what makes us unique. Our culture is open, inclusive and built on trust. We empower our people with the flexibility and autonomy to work in ways that bring out their best. We offer career opportunities in every direction you want to explore.
We offer
- Growth and development focused on your strengths
- The opportunity to develop a career within one of the world’s leading organisations specialising in talent and workforce solutions.
- A team that values being Passionate, Bold, and Authentic
- Supportive communities such as our Employee Resource Groups (ERGs)
- Volunteer day - you get one additional paid day off each year to volunteer for a cause that matters to you
- A competitive reward and benefits package*
- Flexibility in how and where you work*
- Hybrid model
Our statement
We’re committed to creating an environment where everyone feels a sense of belonging. We welcome applicants from all backgrounds and encourage people with diverse skills, perspectives, and experiences to apply. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.
If you require any accommodations or have any accessibility needs, please reach out via email [email protected] or make a member of our Talent Acquisition team aware at any time.
If you’re ready to bring your skills, curiosity, and passion, click Apply and let’s explore what we can achieve together!
