Job duties & responsibilities: Including but not limited to all task below.
- Assist all the internal and external clients on technical services, including email, telephone and in person.
- Be the main point of contact for True’s sales team, end users, dealers and service providers.
- Review, approve and deny guarantees and claims of parties and system registries.
- Draft detailed reports to the USA office. Said reports will have to include daily reports, quality, and production, with any observation that may apply.
- Training on the field, office, and Company, as well as on the Factory, with combination of power point presentations.
- General development of instructions regarding equipment.
- Provide onsite technical support in conjunction to bigger and complex installations throughout the assigned territory.
- Travel within the Country and abroad for training.
- Work with an active member of the Company, helping on daily activities.
- Work within the services department in Mexico City or in another office.
- Or any other similar activity.
Job duties & responsibilities: Including but not limited to all task below.
- Work with service providers to negotiate service invoices that are not within warranty parameters
- Report regularly to LATAM management on technical market findings limitations and suggested actions in order to reduce customer complaints, improve customer service excellent and portfolio improvements.
- Assist local sales managers with technical expertise and support in conjunction to key customer communication & meetings withing the assigned territory.
- Build, develop and execute service after marketing excellent within the assigned territory for all customers, service providers & major chains while working with sales team & LATAM tech service team.
Required experience
- Six to ten years’ experience in commercial refrigeration working on equipment in food service applications, Horeca and retail.
- Ability to work independently with minimum interaction from direct manager, must be effective while working remotely from management.
Additional requirements
- Must be fluent in both English and Spanish.
- Extraordinary communication skills verbal & written.
- Extraordinary organizational and time management skills.
- Ability to created detailed reports.
- Software proficiency PowerPoint, Excel & Word.
- Ability to travel between 30% and 40%, up to 5 consecutive days.
- Engineering degree.
Job Type: Full-time
Pay: $23,000.00 - $26,000.00 per month
Work Location: In person
