Primary Function of Position
The Shipping Supervisor reports to the Materials Management Director and is responsible for leading daily shipping operations to ensure all outbound shipments are executed safely, accurately, on time, and in compliance with internal procedures and applicable regulations. This role supervises shipping personnel, supports training and performance development, and coordinates shipment planning and execution across internal departments to meet customer and business requirements.
The Shipping Supervisor also maintains shipping documentation and audit readiness, monitors operational performance, resolves shipment issues proactively, and drives continuous improvement initiatives. In addition, this position manages purchase orders for packaging materials through the Coupa system, ensuring appropriate inventory levels and timely replenishment to support shipping demand.
Success in this role requires strong cross-functional communication, a hands-on leadership style, attention to detail, and a continuous improvement mindset to deliver consistent, high-quality shipping performance.
Essential Job Duties
- Develop resource and staffing projections to support departmental forecasting and workload planning.
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Track daily/shift shipment activity and ensure all outbound deliveries meet required deadlines and service levels.
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Address performance concerns by issuing corrective/disciplinary actions and maintaining accurate documentation in accordance with company policy.
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Measure, analyze, and report team performance metrics; communicate results and drive actions to meet departmental targets.
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Process and administer payroll for department staff, ensuring accuracy and timely submission.
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Monitor operational metrics and implement corrective actions to maintain performance against established goals.
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Respond to urgent shipping requests and changing priorities to ensure on-time shipment completion.
