Job Description
Product Owner
Who we are: -
At CitiusTech, we constantly strive to solve the industry's greatest challenges
with technology, creativity, and agility. With over 8,500 healthcare technology professionals worldwide, CitiusTech powers healthcare digital innovation, business transformation, and industry-wide convergence for over 140 organizations through next-generation technologies, solutions, and products. We aim to accelerate the transition to a human-first, sustainable, and digital healthcare ecosystem with the world's leading Healthcare and life sciences organizations and our partners.
Here is an opportunity for you to make a difference and collaborate with global leaders to shape the future of healthcare and positively impact human lives.
Our vision: -
To inspire new possibilities for the health ecosystem with technology and human ingenuity.
What is in it for you?
We are seeking an experienced Product Owner to lead the migration. This role will drive product strategy, backlog execution, and stakeholder alignment to deliver a seamless, compliant, and business-value-driven transformation across various functions.
Key Responsibilities
Product Ownership & Strategy
- Define and own the product vision, roadmap, and backlog for the CRM migration program
- Translate business needs into clear user stories, acceptance criteria, and prioritized backlog
- Align CRM capabilities with commercial excellence, omnichannel engagement, and customer experience goals
Migration & Transformation Delivery
- Lead functional design and migration from Veeva CRM to Salesforce Life Sciences Cloud
- Ensure data migration integrity, including HCP/HCO master data, interactions, and consent management
- Support process harmonization and standardization across regions and brands
Stakeholder Management
- Collaborate with Sales, Marketing, Medical Affairs, Patient Services, Compliance, and IT stakeholders
- Act as the primary interface between business and delivery teams (Dev, QA, Data, Integration)
- Drive decision-making forums, backlog grooming, sprint planning, and demos
Agile Execution
- Own Agile ceremonies: sprint planning, backlog refinement, reviews, retrospectives
- Ensure timely delivery of high-quality increments aligned with business priorities
- Continuously optimize backlog based on business value and feedback loops
Compliance & Regulatory Alignment
- Ensure CRM solution adheres to pharma compliance requirements (e.g., promotional guidelines, consent, transparency reporting)
- Collaborate with Legal/Compliance to embed auditability and regulatory controls
Integration & Ecosystem Enablement
- Drive integration with key platforms such as:
o Marketing automation (SFMC / Adobe)
o Data platforms (MDM, CDP, Data Lake)
o Patient Services / HUB systems
- Support omnichannel engagement enablement and analytics integration
Experience: -
Location: -
- Mexico City-Morelos, Mexico
Educational Qualifications: -
- Engineering Degree – BE/ME/BTech/MTech/BSc/MSc.
- Technical certification in multiple technologies is desirable.
Required Qualifications
8–12+ years of experience in Product Ownership / Business Analysis / CRM transformation
Strong experience in Veeva CRM and Salesforce (preferably Life Sciences Cloud or Service Cloud)
Proven track record in CRM migration or large-scale digital transformation in pharmaceuticals or life sciences
Deep understanding of:
- Pharma compliance & regulatory requirements
Hands-on experience with Agile/Scrum delivery models
Strong stakeholder management and executive communication skills
Life at CitiusTech
We focus on building highly motivated engineering teams and thought leaders with an entrepreneurial mindset, centered on our core values of Passion, Respect, Openness, Unity, and Depth (PROUD) of knowledge. Our success lies in creating a fun, transparent, non-hierarchical, diverse work culture that focuses on continuous learning and work-life balance.
Rated by our employees as the ‘Great Place to Work for’ according to the Great Place to Work survey. We offer you a comprehensive set of benefits to ensure that you have a long and rewarding career with us.
Our EVP
Be You Be Awesome is our EVP and it reflects our continuing efforts to create CitiusTech as a great place to work where our employees can thrive, both personally and professionally. It encompasses the unique benefits and opportunities we offer to support your growth, well-being, and success throughout your journey with us and beyond. Together with our clients, we are solving some of the greatest healthcare challenges and positively impacting human lives. Welcome to the world of Faster Growth, Higher Learning, and Stronger Impact.
Join CitiusTech. Be You. Be Awesome.
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