Location: Guadalajara
Schedules: Dayshift
English Level: B2 Intermediate
Salary: $17,500 MXN / month
Additional Benefits:
Schedule:
Monday to Friday 06:00-15:00
Position Summary
We are seeking a detail-oriented and customer-focused Accounts Receivable Specialist to support the company's revenue cycle through accurate invoicing, cash application, payment reconciliation, and customer account management. This role is highly focused on reconciliation activities and requires strong analytical skills, attention to detail, and the ability to navigate ERP systems efficiently.
The ideal candidate will have experience in retail-focused Accounts Receivable environments, strong customer service skills, and a solid understanding of escalation processes for resolving payment discrepancies and account issues.
Key Responsibilities
- Generate and issue accurate customer invoices based on contractual agreements, sales activity, and supporting documentation.
- Process and apply customer payments accurately within the ERP system, ensuring proper allocation to invoices and customer accounts.
- Perform daily cash posting activities and maintain accurate payment records.
- Reconcile customer payments against outstanding invoices and account balances.
- Investigate, identify, and resolve payment variances, short payments, deductions, chargebacks, and discrepancies.
- Manage high-volume account reconciliation activities while maintaining accuracy and timeliness.
- Monitor customer accounts and proactively follow up on outstanding balances.
- Escalate unresolved payment issues through established internal processes and collaborate with cross-functional teams to drive resolution.
- Provide exceptional customer service when responding to customer inquiries regarding invoices, payments, credits, and account balances.
- Maintain professional communication with customers and internal stakeholders to support dispute resolution and account management.
- Generate and analyze Accounts Receivable reports, including aging reports, collections performance, cash application metrics, and account status summaries.
- Utilize ERP systems to manage customer accounts, reporting, reconciliations, and transaction processing.
- Support month-end closing activities and ensure accurate financial records.
- Identify opportunities to improve receivable processes, reporting accuracy, and collection effectiveness.
- Assist management with special projects and ad hoc requests as needed.
Qualifications
- 1+ years of Accounts Receivable experience required.
- Strong experience with cash posting, invoicing, and payment application processes.
- Advanced reconciliation experience with the ability to investigate and resolve account discrepancies.
- Experience working within ERP systems required.
- Retail industry Accounts Receivable experience strongly preferred.
- Strong understanding of escalation processes and issue resolution workflows.
- Excellent customer service and communication skills.
- High attention to detail and ability to manage multiple priorities in a fast-paced environment.
- Proficiency in Microsoft Excel and reporting tools.
- Strong analytical and problem-solving abilities.
