In line with the FASHION vision and mission, the Fashion Advisor creates a unique and memorable experience for each client, at every moment.
Combining a business orientation and a passion for the client, the Fashion Advisor is an artist of relation who contributes to the Brand image and helps to build retail leadership in the market.
CHANEL Ambassador: The Fashion Advisor embodies the values of the Brand.
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CHANEL Insider: has a solid knowledge of the Brand, its heritage, modernity, and know-how. Shares it with the clients as well as the team.
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Implements all training received, is curious to learn more to nourish a beauty culture and trend knowledge, being pro-active in self-learning.
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Respects the uniform and grooming guidelines at all times.
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Ensures that work area is clean, tidy, hygienic, and professional at all times; knows and respects VM guidelines.
Experience creator: the Fashion Advisor surpasses client expectations.
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Creates a tailor-made client experience, personalized solutions for each visit and each client, using the CHANEL experience ritual and building long-lasting relationship with clients.
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Embraces digital shopping trends and is keen to play an active role in delivering a seamless omni-channel experience for clients.
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Co-creates stories with and for the client, sharing the brand culture and blending it with the client's personal story and the point-of-sale environment to come up with unique moments made just for them.
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Help the client to develop their own style, and if needed propose alterations to be made.
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Handles client service complaints and requests effectively and according to guidelines, can deal with complexity and challenging situations.
Business driver: the Fashion Advisor is performance-minded in order to achieve our objectives.
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Knows and understands the business challenges and maintains discretion about all areas of the CHANEL business.
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Contributes to build the business by achieving sales targets, using all levers such as products, services, data capture … to retain, recruit and grow client return rate.
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Has an appropriate knowledge of operations to ensure the smooth running of business, and reports to the Boutique Manager.
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Monitor requests for after sales service.
Team player: the Fashion Advisor acts interdependently and demonstrates team spirit
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Has a positive attitude, communicates with the team and the manager on a regular basis and has the sense of ethics and integrity.
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Treats others with respect, acknowledges cultural differences, and is willing to learn from those differences.
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Shares best practices with the team, is pro-active and contributes to nourish the collective knowledge and skills.
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Ensures the proper operation of the sales space at all times, as directed by Visual Merchandising.
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Participates in product stock replenishment and physical inventory of stocks.
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Eagerness and willingness to take care of the client; Luxury retail experience is mandatory.
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Selling skills and performance driven for RTW
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Styling knowledge and ability to create RTW total look.
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English mandatory
SOFT SKILLS AND ABILITIES
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Interpersonal skills, ability to establish emotional connection and build a relationship.
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Empathy and listening skills
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Generosity and "art of caring"
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Curiosity, openness, and eagerness to learn.
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Problem solving and ability to deal with complexity and change.
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Self-awareness, self-confidence
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Enthusiasm, energy and motivation
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Storytelling and ability to engage and inspire.
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Team spirit, ethics and integrity
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Positive body language
