Tech Supp Remote III (BTW) in BT West
Unique Skills:
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English written and spoken
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ITIL Certifications or deep knowledge is required
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Experience of 2 years on ITSM platforms like Service Now or similar.
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Windows 10, 11, latest IOS and mobile support experience a must.
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Able to manipulate boxes with monitors, computers, and personal equipment to be deployed to users in their work site, including floor shop, offices, 2nd floors, other buildings.
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Customer Service, Collaboration, Teamwork a must.
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O365, Azure fundamentals certifications are a plus
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Thermal printers support and configuration (Zebra, Honeywell, etc)
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Visa
Bachelor's Degree Computer Science required. 3 years of experience sufficient to successfully perform the essential functions of the job.
Position Purpose:
The IT Support Specialist will support customers with technical problems they may encounter in the operation of software, hardware, and operating systems.
Principle Duties and Responsibilities:
Essential Functions:
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Technical support, deploy hardware requested through SRMS, on site hands on support for other BT teams .
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Installs, tests, and maintains a variety of personal computing and network hardware and software systems, with local area network and wide area network connectivity .
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Troubleshoots different software packages, hardware devices, and other peripherals .
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Support a complex and fast-paced environment with outstanding attention to customer satisfaction .
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Replaces hardware or software as needed .
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Assists user community in software and hardware problem resolution .
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Logs calls and takes appropriate action to ensure a satisfactory response within specified time frames for the user community .
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Maintains a parts inventory for personal computers, as well as other supplies and computer center-related materials .
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Keeps up to date with current trends and is prepared to make recommendations .
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Keeps customer log updated .
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Produces support documentation.
Additional Functions:
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Other responsibilities include providing onsite support to remote Network and Server Support personnel, installing hardware/software, authoring and maintaining system documentation, troubleshooting and providing general desktop support, interacting with users and vendors while ensuring that requests are completed with a high degree of professionalism.
Perform other duties as assigned.
Other Requirements:
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Advanced English Level.
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Experience with Windows Desktop Operating Systems.
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Experience supporting Apple IOS and MACOS devices.
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Knowledge and experience related to TCP/IP networking, external connectivity and telephone systems also preferred.
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Experience supporting MS Office applications and Microsoft Office 365 cloud required.
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Ability to function independently (off-site) with general guidance from an IT manager and also function as an effective team player.
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Ability to prioritize and multi-task.
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Effective oral and written communication skills, including user training and interpersonal skills required.
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A strong understanding of a wide variety of personal computing equipment and software.
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Ability to follow manuals and read complex instructions.
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Ability to operate a variety of standard office equipment including personal computers, multifunction printers, scanners.
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Responsible experience in a support capacity in a user-oriented environment.
Additional Information
Requisition Number: 232767
Posting Type: Internal-External
Department: J0804-BTW Infrstructure
Category: Information Systems
Percentage of Travel: Up to 25%
Shift: First
Employment Type: Full-time
Salary Grade:37
Number of Openings: 1
Posting End Date: [[custPostEndDate]]
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.
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