- Respond to customer inquiries via email in English and Spanish.
- Research customer issues and provide accurate, professional written responses.
- Review and process customer requests according to company procedures.
- Maintain detailed case records and customer communications.
- Meet productivity, quality, and turnaround time expectations.
- Collaborate with internal departments to resolve customer concerns efficiently.
- Ensure all written communications meet company standards and guidelines.
- Fully bilingual in English and Spanish (written and spoken).
- Strong written communication skills, including grammar, spelling, and professional email etiquette.
- Excellent attention to detail and organizational skills.
- Ability to prioritize tasks and work independently.
- Basic computer proficiency and ability to navigate multiple systems.
Location: Zona Rio, Tijuana, BC (On-Site)
Assignment Period: September/October 2026 through January 29, 2027
Schedule: Sunday – Thursday OR Tuesday – Saturday 7:00 AM – 5:00 PM
- Typing Test: Minimum 25 WPM (Test score must be provided as part of the candidate submission process)
- Successful completion of a medical examination
- Successful completion of a drug screening test
Candidates must meet all pre-employment screening requirements prior to their start date.
