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At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
The Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other lightweight structural components for automotive, commercial truck and other industrial markets.
Recognized globally as an innovator in all aspects of vehicle exteriors, Magna provides everything needed, from materials development and design through manufacturing and assembly, to help automakers create sleek, state-of-the-art vehicles across the world.
Objetivo del puesto:
Responsable de liderar y asegurar la excelencia en el servicio al cliente para las marcas Honda, Toyota, Ford y Nissan, garantizando la satisfacción del cliente, la estandarización de procesos y el cumplimiento de indicadores de calidad y atención.
Responsabilidades principales:
Supervisar la operación del área de Customer Service para múltiples marcas automotrices
Asegurar la correcta ejecución de los estándares de servicio según cada OEM (Honda, Toyota, Ford, Nissan)
Monitorear y mejorar los indicadores de satisfacción del cliente (CSI, NPS, entre otros)
Gestionar y desarrollar al equipo de servicio (coordinadores, asesores, etc.)
Atender y resolver casos críticos o escalaciones de clientes
Implementar mejoras continuas en procesos de atención
Coordinarse con áreas de postventa, garantías y operaciones
Generar reportes ejecutivos de desempeño
Perfil:
Licenciatura en Administración, Ingeniería o afín
Experiencia mínima de 5 años en servicio al cliente automotriz
Experiencia manejando múltiples marcas (idealmente Honda, Toyota, Ford y Nissan)
Conocimiento en indicadores de satisfacción
Liderazgo, comunicación efectiva y enfoque a resultados
Inglés avanzado
Competencias:
Orientación al cliente
Toma de decisiones
Gestión de equipos
Resolución de conflictos
Mejora continua
Ofrecemos:
Sueldo competitivo
Prestaciones superiores a la ley
Plan de desarrollo profesional
Ambiente de trabajo dinámico
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At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.
AI-Assisted Screening Disclosure
As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.
Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.
If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.
Regular / Permanent
Magna Exteriors
