Se busca Account Specialist para el área de Servicio al Cliente en Impresora Donneco Internacional.
Funciones
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Execute product forecasts on customer accounts and translate forecast in to production orders to meet contractual obligations.
- Place orders with RRD plants and supplier partners using the LS2 system for all plants on the platform.
- Manage obsolescence risk on forecasts to minimize financial exposure to the company.
- Work with sales and customer to define specifications of the customer projects.
- Develop production/distribution plans and coordinate packaging design as required.
- Creates specification instructions for all plants and provides day to day directions and guidance to RRD plant and supplier contacts.
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Primary day to day contact for the customer.
- Owns all delivery commitments to the customer and works closely with the multiple plants and suppliers to ensure that RRD meets commitments.
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Manages the customer art files from receipt through revision and proofing cycle.
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On behalf of the customer, build quotes for the production and distribution of part and components with both RRD and Supplier partners.
- Negotiate pricing to agreeable terms and work with sales to get pricing established and delivered to the customer.
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Coordinate and manage the spec/files, production, assembly, and distribution of all products with all RRD and external supplier sites.
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Develop status reporting tools and work order instructions.
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Work with cross-functional teams to insure quality, product safety, testing, environmental, and billing responsibilities are met.
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May recommend, create, and implement process improvements from file reception to invoicing and work with the customer and the billing team to reconcile and resolve conflicts
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Performs other related duties and participates in special projects as assigned
- Bachelor’s degree in discipline related to functional work or role with 3-5 years of relevant work experience OR demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience.
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Bilingual required (English & Spanish)
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Able to demonstrates ability to solve somewhat more complex problems by analyzing variables and applying appropriate solutions learned through experience and proficiency in understanding the job.
- Must be able to recognize anomalies and critical situations and respond appropriately.
- Must be able to communicate and interact with a variety of internal/external customers and/or co-workers at level of detail required to resolve issues of moderate complexity.
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Able to apply strong functional computer knowledge in utilizing Microsoft Office or other technical tools in completing assignments.
- Ability to quickly learn specialized software to complete work assignments.
- Able to demonstrate continued expertise in the primary tools or applications used in completing daily work assignments.
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Proficiency in Excel (mid/advance skills)
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Mid Database Knowledge (queries and data mining)
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Data Analysis Experience
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Requires very good communication skills (English & Spanish) with ability to state messages in a clear manner by using language that is easy for others to understand.
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Must be able to proactively listen to others to understand issues and situations.
- Must be able to clearly articulate business needs to both internal and external customers.
Beneficios
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A collaborative work environment is offered.
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Access to professional development programs.
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Opportunity for growth within the company.
