About the job
MUST HAVE HEALTHCARE AR/ BILLING EXPERIENCE (DENTAL/ORTHO PREFERRED) + FLUENT IN ENGLISH
Location: Remote (LATAM candidates Only)
Schedule: Full-Time | U.S. Business Hours
Type: Long-Term | Full-Time
Rate: $7-8 USD/hour DOE
Bilingual Regional Financial Coordinator (Dental/Orthodontics)
We are sourcing a Regional Financial Coordinator for one of our partners, A U.S. based Orthodontic Service Organization. This role will serve as the central hub for patient accounts receivable across all practice locations. By owning the full AR lifecycle, from proactive patient communication and ledger accuracy to collections escalation, they protect the financial health of the practice and ensure patients always have a clear, compassionate point of contact for billing questions. When AR is well-managed and patients feel supported, the practice can grow with confidence and teams can stay focused on delivering exceptional care.
Patient Accounts Receivable Management
- Own the full AR cycle across all practice locations, including balance follow-up, payment plans, and outstanding collections
- Contact patients by phone, email, and text regarding outstanding balances with professionalism and empathy
- Establish and monitor payment arrangements, ensuring patients understand their financial obligations and have a clear path to resolution
- Review and reconcile patient ledgers for accuracy across locations, identifying and correcting discrepancies promptly
- Escalate delinquent accounts according to practice policy, coordinating with third-party collections when necessary
Insurance Patient Education
- Serve as the primary point of contact for patient questions related to insurance benefits, coverage, and claim status
- Translate insurance explanations into plain language so patients can make informed decisions about their care
- (Insurance billing is managed by another team)
Multi-Location Ledger Oversight
- Maintain clean, accurate ledgers across all practice locations within the practice management system
- Perform regular ledger audits to identify unapplied credits, duplicate payments, write-off candidates, and billing errors
- Generate and distribute location-specific and consolidated AR aging reports on a weekly and monthly basis
- Coordinate with front-desk and treatment coordinator teams at each location to ensure timely and accurate charge entry
- Flag systemic billing or workflow issues to leadership with recommended corrections
Reporting and Financial Accountability
- Prepare weekly AR aging summaries and trend reports for leadership review
- Track collection rate, days in AR, and write-off totals across locations against defined benchmarks
- Provide end-of-month close support by reconciling outstanding balances and ensuring ledger accuracy
- Document all patient financial interactions and commitments in the practice management system
- Identify patterns in AR breakdowns and proactively recommend process improvements
Cross-Location Communication and Team Integration
- Build strong working relationships with teams at various locations
- Participate in regular financial or operations huddles to align on AR priorities and escalations
- Support onboarding and training of front-desk staff on financial policies, ledger hygiene, and patient communication standards
- Serve as a resource and escalation point for location-level staff when patient financial questions arise
- Represent the practice with consistency, warmth, and professionalism in every patient interaction
Qualifications Required
- Minimum 2 years of experience in healthcare AR, medical billing, or patient financial services
- Demonstrated experience managing patient accounts, payment plans, and collections communications
- Exceptional written and verbal communication skills with the ability to discuss billing sensitively and clearly with patients
- High attention to detail and comfort working with financial data across multiple accounts simultaneously
- Proficiency in practice management or billing software (e.g., Dentrix, Eaglesoft, Orthotrac, or similar)
- Ability to work independently, prioritize competing tasks, and meet reporting deadlines
Preferred
- Experience in dental or orthodontic AR specifically
- Familiarity with multi-location or DSO/OSO practice environments
- Knowledge of dental billing codes (CDT codes) and orthodontic contract structures
- Experience with orthodontic-specific payment plan administration (in-house financing, flexible terms)
- Background supporting cross-functional teams in a remote or hybrid capacity
Job Type: Full-time
Pay: $119.00 - $137.00 per hour
Application Question(s):
- How many years of of experience in healthcare AR, medical billing, or patient financial services do you have?
- Are you fluent in English?
- Do you have experience managing patient accounts, payment plans, and collections communications?
Work Location: Remote
