We are seeking a Customer Service Manager as Independent Contractor to serve as the primary point of contact for clients, appraisers, and internal team members throughout the appraisal process. This is a highly customer-facing role that requires strong communication skills, leadership abilities, and a proactive approach to problem-solving. We are committed to delivering exceptional customer service, efficient appraisal management, and timely communication throughout the valuation process
The ideal candidate thrives in a fast-paced environment, enjoys helping customers, and can confidently manage high call volumes while coordinating solutions between clients, appraisers, and operations staff. You will help ensure appraisal orders move efficiently through the process while maintaining exceptional service levels.
Key Responsibilities
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Serve as the primary customer service contact for appraisal-related inquiries.
- Answer inbound calls and make outbound calls to clients, appraisers, lenders, and internal staff. 100+ Calls approx
- Manage and monitor appraisal order status updates from initiation through completion.
- Communicate proactively with customers regarding timelines, delays, and order progress.
- Coordinate with appraisers to obtain updates and resolve service issues.
- Lead customer service efforts to ensure a positive experience for all clients.
- Investigate and resolve customer concerns quickly and professionally.
- Escalate complex issues when necessary and drive resolutions to completion.
- Support team members and assist with workflow management and daily priorities.
- Maintain accurate records and documentation within company systems.
Identify opportunities to improve operational efficiency and customer satisfaction.
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What We Offer
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Competitive Compensation
- Performance-Based Bonus Opportunities
- Paid Time Off
- Paid U.S. Holidays
- Professional Growth Opportunities
- Collaborative Team Environment
- Opportunity to Grow into Senior Operations Leadership Roles
- Remote Position
- Equipment provided
Qualifications
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1–3 years of customer service or customer support experience.
- Excellent verbal and written communication skills.
- Strong phone presence and ability to handle a high volume of calls.
- Proven problem-solving and conflict-resolution abilities.
- Strong organizational and multitasking skills.
- Ability to work independently and make sound decisions.
- Proficiency with Google Workspace (Docs, Sheets, Gmail) and Microsoft Office.
- Positive attitude and customer-first mentality.
- Dedicated workspace free from distractions and background noise and minimum 100 Mbps Internet Speed
Preferred
- Experience in appraisal, mortgage, real estate, or financial services industries.
- Experience working with CRM , Encompass o other management systems.
