Coordinating internally with all parties involved in cross-border operations, including but not limited to Mexico Account Executives, Border Operations Account Executives and Carrier Reps
Managing the load board for optimal visibility and ensuring all data is current and accurate
Execute problem solving and innovative thinking to improve and streamline processes.
Assist in tracking and updating load milestones including Border Operations Card
Coordinating pickup, crossing, and delivery scheduling and execution
Managing complemento carta porte processes.
Manage carrier representatives' books of business from Booked to Delivered.
Utilize internal tools to address accounting issues and manage load settlements to facilitate timely payments for carriers.
Publish truck listings for carriers, reach out on potential matches, and present load offers while refining your negotiation skills.
Facilitate load booking for your carrier representative, playing a key role in the continual growth of their business through your assistance.
Enter and update information accurately in ArriveNOW, from which you will be responsible for achieving daily metrics. Expectations will be set by the management team and reviewed regularly.
Make sure to remain up to date with all of our SOPs (Standard Operational Procedure).
Maintain strong service metrics while assisting rep in growth of business
Exemplify a level of assertiveness to identify issues and solve them.
Foster existing relationships with our carrier partners to allow us better access to real-time updates.
Gain knowledge of the transportation industry to better serve our customers, carriers, and drivers.
Guarantee that the quality of calls, updates, emails, and overall information is aligned with our parameters.
All communication related to permissions or any administrative inquiry must be escalated to your team leadership.
Work Schedule Mon-Fri from 0800-1700 hrs MX Central Time
