MAIN RESPONSABILITIES
* WORK WITH CUSTOMERS, MX AND US OPERATIONS GROUP TO ADDRESS AND RESOLVE SINGLE LOAD CONCERNS IN A TIMELY MANNER.
*COMMUNICATE WITH SHIPPER, CONSIGNEE, CUSTOMS BROKER’S CONTACTS REGARDING EXCEPTION NOTIFICATION AND PROBLEM RESOLUTION.
* WORK WITH CUSTOMERS ON SOLUTIONS TO REDUCE ACCESSORIAL CHARGES.
* WORK WITH OTHER HUB GROUP OFFICES TO MAINTAIN CUSTOMER OTP.
* MANAGE AND EXECUTE CUSTOMER APPOINTMENT SETTING PROCESS VIA WEBSITE, EMAIL, PHONE, ETC.
* MANAGE DAILY LOAD ACCEPTANCE ALLOCATIONS FOR CUSTOMERS AND DETERMINE POOL SIZE, OTP.
* CREATE AND MANAGE TRACKING AND TRACING REPORTS AS REQUIRED BY CUSTOMERS AND TEAM MEMBERS.
* COMMUNICATE OPERATIONAL ISSUES TO COORDINATOR MEMBERS AND TEAM LEADER AS REQUIRED.
* IDENTIFY AVAILABLE CARRIER CAPACITY AND COMMUNICATE WITH MX NETWORK COORDINATOR.
* ASSISTS WITH REQUIRED OPERATIONAL AND ADMINISTRATIVE LOAD MANAGEMENT AND REQUIREMENTS, INCLUDING BUT NOT LIMITED TO ORDER MANAGEMENT, PICK UP/DELIVERY MANAGEMENT, PROBLEM RESOLUTION AND AS NEEDED BASIS.
* DETERMINE WHICH ACCESSORIAL CHARGES CAN BE BILLED, INVOICE THE ACCESSORIAL CHARGES, AND EFFECTIVELY COMMUNICATE CHARGES TO CUSTOMER CONTACTS.
* ACCESSORIAL APPROVAL FOR VENDORS NEEDS TO BE DONE DAILY TO ENSURE CORRECT RELATIONSHIP WITH CARRIERS AND COST CONTROL IN TIME.
* WORK WITH CUSTOMERS AND INTERNAL DEPARTMENTS TO STRATEGICALLY MANAGE APPOINTMENTS TO IMPROVE PROFITABILITY, DRIVER UTILIZATION AND ON TIME PERFORMANCE.
* DEVELOP A STRONG UNDERSTANDING OF RAIL TRANSIT, RAIL CUT-OFFS AND RAIL AVAILABILITY TO IMPROVE EFFICIENCIES OF THE APPOINTMENT PROCESS.
* WORK WITH PRICING TEAM TO ADDRESS INDIVIDUAL LOAD PRICING DISCREPANCIES.
* PARTICIPATE IN ON-CALL, AFTER HOURS AND WEEKEND ROTATIONS AS DETERMINED BASED UPON CUSTOMER NEEDS.
* WORKING HOURS AVAILABILITY FROM MONDAY TO SATURDAY, ESPECIAL SITUATIONS HRS WITH THE APROVAL OF DIRECT MANAGER.
* PROVIDE TIMELY ESCALATION OF ISSUES TO MANAGEMENT TO COORDINATORS OR TEAM LEADER AS REQUIRED.
* OTHER DUTIES AS ASSIGNED.
Job Type: Full-time
Pay: $27,000.00 per month
Work Location: In person
