Key Responsibilities
Collections & Account Management
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Track, record, and reconcile assigned customer accounts.
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Contact past-due customers to request payment and resolve outstanding balances.
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Process payments and assist with arranging payment timelines or installment plans when necessary.
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Identify gaps in supporting documentation or invoices and notify the assigned collector.
Invoice & Documentation Management
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Provide required invoice documentation to customers, including printing, resubmitting, uploading, or emailing materials to support payment processing.
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Ensure all paperwork is accurate, complete, and available to support timely collections.
Reporting & Data Analysis
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Pull data sets from FA&P portals for analysis.
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Extract data from the accounting system and combine it with BI tool outputs.
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Prepare customer-specific reports according to required deadlines.
Administrative Support & Continuous Improvement
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Support the Collections Team with administrative duties related to accounts receivable.
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Participate in continuous improvement initiatives to increase efficiency and accuracy within the team.
Minimum Requirements
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Bachelors Degree
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3 years of experience in collections, accounts receivable, billing, customer service, or a related administrative role.
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Basic understanding of invoicing, payment processing, and account reconciliation.
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Ability to work with datasets (Excel, CSV files, BI tools) and create simple reports.
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Strong communication skills for contacting customers regarding past-due accounts.
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Ability to multitask, meet deadlines, and maintain accuracy in time-sensitive situations.
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Proficiency with Microsoft Office (Excel, Outlook, Teams) and familiarity with accounting/ERP systems.
