- Enter invoices, sales and support contracts, projects, and related customer information into the designated system of record
- Review contracts, projects, and supporting documentation to help ensure system records accurately reflect customer agreements
- Process account, project, contract, term, and entitlement updates based on approved instructions and supporting documentation
- Process contract and project changes, cancellations, migrations, and transfers resulting from customer requests or legal entity changes
- Research and resolve account inquiries related to billing, credits, contracts, projects, and other account adjustments
- Process manual adjustments after validating required approvals and confirming that applicable accounting rules and procedures are followed
- Respond to customer billing questions through research, analysis, and collaboration with finance, sales, support, and other internal teams
- Audit billing data before invoices are generated and identify discrepancies requiring correction or escalation
- Maintain accurate and complete system records, supporting documentation, upgrade mappings, contract configurations, and customer entitlements
- Ability to work independently while collaborating effectively within a team
- Good written and verbal communication skills, with the ability to respond professionally to customer and internal stakeholder inquiries
- Strong attention to detail and the ability to review contracts, billing information, and system records for accuracy and completeness
- Proficiency with Microsoft Office applications and the ability to learn ERP, billing, contract management, and other business systems
- Strong customer service orientation with effective research, organizational, and problem-solving skills
- Ability to remain flexible and responsive to changing business requirements, processes, and industry practices
- Professional and dependable approach, with consistent attendance, punctuality, and the ability to complete assigned work accurately and on time
- 1+ years of relevant experience in billing, contract administration, order management, accounts receivable, customer service, or a related operational function
- High school diploma required; associate degree in Business, Accounting, Finance, or a related field preferred
- Equivalent education, training, or relevant work experience will be considered
#LI-JI1 #LI-HYBRID
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners .
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you— that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Recruiter:
Antonio Ibarra Bustillos
