Collections Specialist – Accounts Receivable, Outbound Calling & Payment Recovery
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring a Collections Specialist to manage past-due accounts, recover outstanding payments, and help protect company cash flow through consistent, high-volume collections activity.
This is a performance-driven outbound role. You’ll be expected to make 100+ outbound calls per day, follow up persistently on overdue balances, resolve billing issues, secure payment commitments, and maintain accurate account records.
If you’re confident on the phone, persistent with follow-ups, and comfortable working toward measurable collections targets, this role is a strong fit.
What You’ll Own
Collections & Payment Recovery
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Make 100+ outbound collections calls daily to customers with past-due balances.
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Follow up consistently through phone and email.
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Secure:
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Payments
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Payment commitments
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Clear resolution timelines
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Navigate gatekeepers and connect with appropriate decision-makers.
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Handle payment objections professionally and confidently.
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Maintain consistent follow-up until accounts are resolved.
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Prioritize accounts based on aging, balance, and collection status.
Billing Issues & Dispute Resolution
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Investigate issues preventing payment, including:
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Billing discrepancies
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Invoice disputes
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Missing information
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Payment delays
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Identify the root cause of outstanding balances.
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Coordinate with internal teams to resolve billing issues quickly.
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Keep customers informed throughout the resolution process.
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Ensure disputed accounts remain actively managed rather than falling through the cracks.
CRM & Account Management
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Maintain accurate account records in Salesforce or similar CRM systems.
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Document:
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Outbound calls
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Emails
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Customer responses
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Payment commitments
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Case updates
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Follow-up dates
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Maintain clear visibility into every active collections account.
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Ensure documentation is accurate, complete, and current.
Customer Communication
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Communicate firmly but professionally with customers regarding outstanding balances.
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Handle difficult conversations without damaging the customer relationship.
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Clearly communicate payment expectations and next steps.
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Provide timely updates regarding billing disputes and account resolutions.
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Maintain professionalism across every customer interaction.
Reporting & Process Improvement
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Track collections activity and account progress.
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Identify recurring issues contributing to delayed payments.
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Share insights that can improve:
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Recovery rates
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Billing accuracy
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Collections workflows
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Payment tracking
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Maintain strong activity and follow-up discipline.
Required Experience & Skills-
Previous experience in collections, accounts receivable, or high-volume outbound calling.
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Comfortable making 100+ outbound calls per day.
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Strong collections, negotiation, and objection-handling skills.
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Experience following up on overdue balances and payment commitments.
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Experience using Salesforce or similar CRM systems.
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Strong written and verbal English communication.
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High attention to detail and documentation accuracy.
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Ability to manage a large number of accounts and follow-ups simultaneously.
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Comfortable working during U.S. business hours.
Nice to Have-
Experience in structured or KPI-driven collections environments.
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Accounts Receivable (AR) operations experience.
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Billing support or dispute-resolution experience.
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Customer account management experience.
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Experience working with aging reports and overdue account portfolios.
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Experience improving collections or payment recovery workflows.
What Makes You a Strong Fit
You’ll likely succeed in this role if you:
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Are comfortable spending a significant portion of your day making outbound calls.
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Stay persistent when customers don’t respond immediately.
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Can discuss overdue payments confidently without becoming confrontational.
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Know how to handle objections and move conversations toward resolution.
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Follow up consistently on payment promises.
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Stay organized while managing many accounts at once.
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Take ownership of outcomes rather than simply completing activities.
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Perform well in target-driven environments.
What a Typical Day Looks Like
Your day may include:
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Reviewing overdue accounts and prioritizing follow-ups.
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Making 100+ outbound collections calls.
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Sending payment reminders and follow-up emails.
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Securing payments and payment commitments.
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Investigating invoice disputes or billing discrepancies.
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Coordinating internally to resolve customer issues.
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Following up on previously promised payments.
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Updating Salesforce or CRM records after every interaction.
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Reviewing aging accounts and collection performance.
In short: you actively manage overdue accounts from initial outreach through payment or resolution, helping protect company revenue and cash flow.
Key Metrics for Success-
100+ outbound calls completed daily.
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Total payments recovered.
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Percentage of overdue accounts resolved.
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Reduction in aging receivables.
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Payment commitment conversion and follow-through.
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Follow-up consistency.
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CRM documentation accuracy.
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Speed of billing dispute resolution.
Why This Role Stands Out-
Direct impact on company cash flow and revenue recovery.
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Clear, measurable performance expectations.
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High ownership over assigned accounts.
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Structured, execution-focused environment.
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Opportunity to strengthen collections, negotiation, and AR expertise.
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Career growth opportunities into:
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Senior Collections Specialist
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Accounts Receivable Operations
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Billing Operations
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Revenue Operations
Interview Process-
Initial Screening Call
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Recruiter Interview
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Final Interview
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Offer & Onboarding
Apply Now
If you have experience in collections or accounts receivable, are confident making 100+ outbound calls per day, and know how to persist professionally until payment issues are resolved, we’d love to hear from you.
This is a strong opportunity for a results-driven collections professional who wants direct ownership over payment recovery, aging receivables, and cash-flow performance.
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