The Customer Service Representative supports the operations by handling inbound customer inquiries, processing orders, and coordinating order-related communication. This role operates in a fast-paced environment and requires strong bilingual communication skills, attention to detail, customer focus, and the ability to manage multiple priorities while maintaining accuracy and service standards. Structured onboarding and job training are provided to support successful performance in the role.
KEY RESPONSIBILITIES
- Handle a high volume of inbound calls from U.S. wholesale dealers efficiently; help customers select the correct kit by vehicle year, make, model, trim, and configuration
- Enter orders accurately into our system; confirm all details with the customer before submitting
- Manage order changes, cancellations, and holds per established procedures
- Track shipments and communication status to customers
- Maintain accurate order records and route invoices and documents to the appropriate team members
- Communicate with internal departments to resolve order-related issues
- Maintain confidentiality of customer and company information
- Perform other job-related duties as assigned, consistent with business needs
Required
- Professional proficiency in spoken and written English sufficient to support U.S.-based customers by phone and email
- High school diploma or equivalent
- Strong phone communication and active listening
- High attention to detail and accuracy in data entry
- Ability to multitask and work efficiently in a fast-paced, high call volume environment
Preferred
- Prior wholesale customer service or order entry experience
- Background in automotive, auto parts, or manufacturing
- Experience supporting U.S. customers in a bilingual environment
- Familiarity with order management or ERP software
Job Type: Full-time
Pay: $1.00 - $2.00 per month
Application Question(s):
- Are you able to have a fluent conversation in English?
Work Location: In person
