What you’ll be able to do:
- Handle and Improve main Quality metrics (R/1000, CPU, and NPS)
- Lead development of single agenda for quality including issue found in various sources (customer claims, DTC universal clock speed, quicker service fix, dealer special service handling, and warranty spend)
- Represent at various Quality forums
- Investigate, Pareto and share the highest Diagnostic Trouble Code (DTC) contributors
- Organize quality symptoms into Problem Objects that are documented, monitored and actioned in Jira 8D tools.
- Proactively identify and gather peer support to quickly solve any issues affecting customers
- Propose methods to reduce unnecessary toil and manual work related to quality escalation management
At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow’s transportation.
Ford Product Development is utilizing Design Thinking & User Experience methods to deliver breakthrough products and services that will delight our customers. Our employees are laser-focused on bringing innovative, exciting, and sustainable ideas to life. From autonomy and electrification, to smart mobility technologies, our Product Development teams around the world are working together with excitement to make smart vehicles for a smart world.
The minimum requirements we seek:
- Bachelor's of Science degree in Electrical Engineering
- 2+ years of working experience with Software Analysis/Testing, CAN bus technology and tools (Log Review/Root Cause Analysis)
- 2+ years of experience working with Engineering tools, Databases, Defect Tracking Systems (Diagnostic Engineering Tool, IVS, VADR, JIRA)
- 2+ years of working experience in Service Tools/Applications (such as FDRS, PTS, workshop manuals)
- 2+ years of experience with Quality methodologies (Root Cause Analysis, triage capabilities 8D, Fishbone, Is/Is Not, 3 legged 5 why, etc.)
2+ years of experience working in a team collaboration environment with upper management and peers..
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Our preferred requirements:
- Masters degree in Electrical Engineering
- Knowledge in Six-Sigma and/or Quality/Reliability tools - DoE, Taguchi Methods, FMA, etc.
- A Green Belt and/or Black Belt
- Solid grasp of vehicle electrical architectures and components.
- Working knowledge of Ford Quality tracking resources (AWS/GSAR, Datacubes, BSAQ, ECB, GCQIS, QNPS, etc.)
- High level of interpersonal skills to successfully connect with a diverse group of people and multi-functional teams.
- Ability to respond and prioritize several demands from different teams and points of view
- Ability to drive Quality/Performance mentality into various levels inside the Company
Critical Success Factors
- A passion for trouble shooting and thirst for gaining a deeper understanding of multiple technologies across a complex ecosystem
- Keep a clear communication channel on daily work/activities with Direct Supervisor/Peers, while maintaining resilience to balance among daily/weekly new demands
- Keep proper track and throughput on individual tickets/JIRA
- Submit monthly Quality reports with action plans/detailed status
- A true passion for trouble shooting and thirst for gaining a deeper understanding of multiple technologies across a complex ecosystem
