We are looking for an enthusiastic Junior Technical Support Specialist to join our growing IT team. In this role, you will be the first line of defense for resolving hardware, software, and network issues while providing exceptional customer service.
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Previous corporate experience is required (minimum 2 years). We are willing to train the right candidate who has a solid technical foundation and excellent communication skills.
Key Responsibilities
- Provide Tier 1 support via phone, email, and chat using our internal ticketing system (Azure DevOps).
- Diagnose and resolve hardware, software, and connectivity issues on Windows devices.
- Assist users with Microsoft 365, Google Workspace, password resets, and Outlook-related issues.
- Guide non-technical users through step-by-step remote troubleshooting sessions.
- Escalate complex technical issues to Tier 2 Support when necessary.
