About the Role
Remote | Latin America | Independent Contractor
VA WORKS is seeking a Customer Service Manager to support a fast-growing Appraisal Management Company (AMC).
This is a high-volume, customer-facing role where you'll be responsible for managing inbound and outbound calls, coordinating with appraisers, lenders, loan officers, and internal teams, resolving customer inquiries, and ensuring appraisal orders move efficiently through the process.
If you thrive in a fast-paced environment, enjoy solving problems, and are passionate about delivering exceptional customer service, we'd love to hear from you!
What You'll Do
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Answer a high volume of inbound and outbound customer calls.
- Serve as the primary point of contact for customers throughout the appraisal process.
- Coordinate communication between clients, appraisers, loan officers, and internal teams.
- Provide timely updates on appraisal orders.
- Resolve customer inquiries and escalations professionally.
- Follow up on outstanding appraisal requests and revisions.
- Document customer interactions accurately.
- Maintain excellent customer satisfaction while meeting response time expectations.
- Collaborate with internal departments to ensure timely order completion.
- Identify problems proactively and recommend solutions.
Technical Requirements
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Reliable high-speed internet connection (minimum 100 Mbps download / 20 Mbps upload).
- Quiet, professional home office.
- Backup internet solution preferred.
- Noise-canceling headset.
Why Join VA WORKS?
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Company laptop provided.
- Paid semi-monthly
- Company-provided laptop
- U.S. Holidays Off
- Long-term opportunity with a growing U.S.-based company
- Career growth within the appraisal and mortgage industry
At VA WORKS, you'll have the opportunity to work directly with U.S.-based companies while developing your career in the mortgage and appraisal industry. We value individuals who take initiative, thrive in dynamic environments, and are committed to delivering an exceptional customer experience every day.
Apply today and become part of our growing team!
We're Looking For
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2+ years of customer service experience.
- Experience working in a fast-paced, high-volume call environment.
- Excellent verbal and written English communication skills.
- Strong phone presence and active listening skills.
- Exceptional problem-solving abilities.
- Highly organized with strong multitasking skills.
- Positive attitude with a customer-first mindset.
- Ability to remain calm under pressure.
- Comfortable learning new systems and processes.
