Location: Guadalajara
Schedule: Monday to Friday 14:00 - 23:00
English Level: B2 Intermediate
Salary: $15,000 MXN / month
Additional Benefits:
Join our Track & Trace Team and help keep our logistics network moving. You'll be the vital link between customers, carriers, and internal teams — ensuring every shipment runs smoothly from start to finish.
Whether it's solving a last-minute issue or tracking a delivery, your communication and problem-solving skills will make a direct impact.
Respond to customer inquiries via phone, email, or chat
Coordinate pickups, deliveries, and schedules
Track & trace shipments, providing real-time updates
Resolve issues with carriers and operations teams
Maintain service documentation and compliance reports
Excellent verbal and written communication in English (B2 level)
Strong problem-solving and conflict-resolution abilities
Ability to multitask and manage priorities effectively
Customer-focused mindset and positive attitude
Calm and professional under pressure
Opportunity to grow within the logistics and customer service industry
Dynamic, bilingual, and multicultural work environment
Competitive salary
Ongoing training and career development
