Bilingual Client Support Assistant (On-Site)
Location: Guadalajara, Jalisco, Mexico (100% On-Site)
Schedule: Full-time | 5 days per week | In-office
Monthly Salary: $12,000 to $13,000 MXN (based on English proficiency and experience)
English Level Required: Intermediate (L2–L3)
Position Overview
We are currently hiring a Bilingual Client Support Assistant for a fully on-site position in Guadalajara, Jalisco.
This role is ideal for candidates with intermediate English who are comfortable communicating with clients and supporting administrative processes in a structured environment.
You will assist with client communication, information gathering, and maintaining accurate records, while following clear workflows and guidelines.
Important: This is an on-site position in Guadalajara. Remote or hybrid work is not available.
Key Responsibilities
- Communicate with clients in English and Spanish via phone and messaging
- Provide basic guidance and support based on established processes
- Gather and record client information accurately in internal systems
- Maintain organized notes and documentation for each interaction
- Follow structured workflows and internal procedures
- Escalate more complex situations to the appropriate team members
- Support daily operations and team coordination
Requirements
- Intermediate English level (L2–L3), spoken and written
- Strong communication and customer service skills
- Comfortable speaking with clients and asking basic questions
- Basic computer skills and ability to navigate multiple systems
- Ability to work in a structured and fast-paced environment
- Availability to work on-site in Guadalajara, Jalisco
Preferred Experience
- 6 months to 1 year of experience in customer service or administrative roles
- Experience handling client communication or follow-ups
- Experience with CRM systems or data entry
Required Documentation
Applicants must be able to provide the following documentation during the hiring process:
- RFC
- Constancia de Situación Fiscal (2025)
- CURP
- NSS
- Valid government-issued ID
- Proof of address
What We Offer
- Stable, full-time on-site position in Guadalajara
- Salary of $12,000 to $13,000 MXN
- Structured training and clear processes
- Supportive and collaborative team environment
- Opportunities to gain experience in client support and administrative work
- Consistent 5-day workweek
Apply Now
If you have intermediate English, strong communication skills, and are looking to grow your experience in a professional environment, we encourage you to apply.
Job Type: Full-time
Pay: $12,000.00 - $13,000.00 per month
Application Question(s):
- Please confirm your email and phone number
- Do you live inside ZMG?
Work Location: In person
