Inside Sales Representative
La empresa Electrical Thermal Solutions (ETS), parte del Grupo Spirax, está compuesta por Chromalox, Durex Industries, Vulcanic y Thermocoax. ETS crea soluciones de calentamiento eléctrico y gestión de temperatura, incluyendo calentadores industriales, sistemas de trazado de calor y una variedad de tecnologías de componentes.
En Chromalox, desarrollamos tecnologías térmicas avanzadas para las aplicaciones de calentamiento industrial más desafiantes del mundo.
Con sede en Pittsburgh, Pensilvania, comenzamos hace 100 años con una solución innovadora cuando un ingeniero autodidacta inventó el primer elemento calefactor de resistencia con revestimiento metálico. Fue esta tecnología térmica avanzada la que dio inicio a toda una industria.
Nos destacamos en sectores que tienen altas expectativas. Somos reconocidos como expertos en ofrecer soluciones que superan las especificaciones, reducen riesgos y disminuyen los costos operativos.
¡Únase a nosotros mientras seguimos proporcionando soluciones a nuestros clientes y al mundo!
Responsibilities:
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Secure purchase orders and manage customers’ expectations
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Coordinates customer requirements with sales, manufacturing, marketing & engineering
- Processes requests for quote
- Conducts extensive reviews of customer purchase orders for accuracy
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Performs accurate and efficient customer order entry
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Administrates order expedite requests
- Provides notification of late shipments to customers
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Facilitates communication between Credit Department and customers on payment delays
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Initiates Return Material Authorizations
- Addresses customer inquiries promptly
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Initiates review of pricing, when appropriate, to ensure profitability
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Continually seeks and shares strategies for enhanced sales and service
- Notifies sales management immediately of any business at risk situations
Requirements:
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Associate’s degree in a related field or 2-3 years direct sales or customer service experience and/or a combination of education and experience
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Familiar with the use of Windows based PC’s and programs (MS Office programs mandatory)
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Must be able to multi-task as well as possess a strong sense of urgency
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Excellent verbal and written communications skills with a strong service mindset
- Must work well within a team or independently and demonstrate initiative and drive for results
- Ability to communicate clearly and effectively in both English and Spanish in a professional business environment
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Approachable and friendly with strong customer service orientation
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Ability to complete individual responsibilities while collaborating with Team Members
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Detail orientated and enjoys a hardworking, fast-paced environment
